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Accounting Customer Service

Posted: 07/17/2022

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About the role:

The Accounting Customer Service Coordinator is responsible for providing unparalleled service to TQL’s carrier base. This role will manage inbound calls and requests with a focus on account resolution, customer satisfaction and relationship development. In addition, this position will proactively resolve carrier issues as they relate to billing, accounts receivable and distribution of electronic payments.  

  • Up to $16.50/hr
  • Paid relocation to Cincinnati, OH
  • Up to $5,000/yr in tuition reimbursement
  • Advancement opportunities with structured career paths 
  • We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)
  • Provides excellent customer service to TQL’s carrier base
  • Supports the Accounting Department by addressing carrier questions regarding billing and payments
  • Issues electronic payments and assists with the resolution of short payment issues when needed
  • Addresses carrier questions and concerns regarding claims
  • Addresses questions and concerns regarding carrier billing and payments and carrier claims
  • Good telephone and communication skills
  • Excellent organizational and follow up skills
  • Attention to detail
  • Ability to work efficiently in a fast-paced environment
  • Ability to prioritize many different requests and handle changing priorities; able to work independently
  • Strong customer service orientation
  • Familiarity with basic Accounting terms
  • Basic computer proficiency
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

Contact: If you are interested, please text Logan Carlisle at 513-495-8222 or email her at LCarlisle@tql.com.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com.

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