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COVID-19 Student Case Manager

COVID-19 Student Case Manager

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Job no: 498868
Department: VP of Student Affairs
Location: Oxford, OH
Work type: Salary Staff
Categories: Office, Clerical, Administrative Support
Status: Full Time
Temporary: Yes

Job Title: COVID-19 Student Case Manager

Hours Per Week: 40

Job Summary:

The COVID-19 Manager is responsible for assisting the university’s response to the COVID-19 global pandemic. This includes efforts pertaining to: quarantine and isolation, testing, vaccination, contact tracing, compliance, developing communication for external and internal audiences, reporting and data analysis, responding to questions and concerns from university constituents, and serving as a liaison between our community and university leadership. The COVID-19 Manager is a key member of the MU COVID-19 Response Team. The role requires working in a highly collaborative manner with various departments and divisions across campus.

Duties/Physical Demands:

  • Attend regular COVID-19 response planning meetings.
  • Respond to questions and inquiries regarding COVID-19 (i.e., scheduling for testing, clarification-seeking, vaccination inquiries, quarantine and isolation matters, general information, etc.).
  • Facilitate COVID-19 testing compliance efforts by processing incident reports.
  • Screen and prioritize incoming reports of positive COVID-19 diagnosis; process and assign student cases.
  • Serve as a liaison/point-of-contact to students and university personnel regarding quarantine and isolation protocols.
  • Ensure that required information regarding students who have tested positive for COVID-19 are reported to appropriate entities (i.e., Butler County General Health District).
  • Provide assistance and support to Miami’s Assistant Vice President of Student Life for Health & Wellness regarding initiatives and strategic priorities that emerge in response to the COVID-19 pandemic.
  • Some rotating evening or weekend work may be required to fulfill duties.
  • Perform other duties as assigned.


Minimum Qualifications:

  • Bachelor’s degree from a regionally accredited institution of higher learning.
  • Prior customer service experience.


Desired Qualifications:

  • Previous experience working with health related information.
  • Previous experience working in higher education.


Knowledge, Skills and Abilities

  • Ability to manage competing priorities and work across competing demands.
  • Demonstrated ability to communicate effectively through various modes (telephone, email, in-person, etc.)
  • Collaborative, responsive, team player with high attention to detail.
  • Ability to conduct high-volume data processing using spreadsheet, database, or other computer software.


EO/AA Statement/Clery Act:

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Benefits Eligible: No

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: 21 Jun 2021 Eastern Daylight Time

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