Lead House Manager

Apply now

A dynamic, personable, and experienced member of the front-of-house team at ETC, the Lead House Manager works collaboratively with the Box Office, Production, Security, and Facilities staff to ensure the safe, smooth operation of the front-of-house environment, which enables our guests to fully enjoy our performances. This work plays an essential role in creating and maintaining strong, positive relationships with our patrons.

Position Summary
Reporting to the Box Office Manager, this is a part-time, hourly, non-exempt position with a starting rate of $15-17 per hour. The Lead House Manager supervises ETC’s volunteer ushers and, when applicable, a member of the apprentice company serving as Assistant House Manager. The schedule parallels our performance schedule, typically 20-30 hours per week during each production. Additional hours are occasionally available for special events.

Vaccination Policy
Ensemble Theatre Cincinnati requires employees to be fully vaccinated against COVID-19. Documentation of vaccination status must be provided if an offer of employment is made. Employees are also required to maintain full vaccination status against COVID-19 and its variants with routine immunization and/or booster shots as stipulated by current and future CDC guidelines.

Responsibilities

• Provide exceptional customer service to patrons, taking every possible step to ensure a welcoming and positive experience, even in difficult situations
• Resolve issues in an equitable, professional, and courteous manner
• Understand and follow all safety protocols including evacuation procedures
• Monitor lobby and auditorium areas prior to, during, and following performances, maintaining a clean and tidy appearance
• Maintain ticket-scanning equipment, assistive listening devices, and walkie-talkies for communicating with stage manager
• Train and supervise assistant house managers
• Brief ushers regarding their roles and show-specific information for each performance
• Coordinate opening/closing the house and late seating with the stage manager and box office staff
• Manage ticket scanning and program distribution process with assistance from ushers
• Resolve patron and volunteer issues as they arise
• Complete and distribute house management report for each performance
• Provide additional support for the front-of-house team and other departments as requested

In addition to the duties listed above, Ensemble expects the following of each employee: adheres to Ensemble policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Ensemble events as needed or required; recognizes historical and institutional racism in the American theatre and is willing to commit to learning and to the mission, vision, and values of the theater in areas of Equity, Diversity, and Inclusion efforts both in the workplace and in our community; and completes other duties as assigned.

Requirements

• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with computers, including Microsoft Word and Excel; ticketing experience (especially using Spektrix) preferred
• Ability to work cooperatively as part of a team, as well as independently
• Strong problem-solving skills and ability to remain calm in demanding situations
• Availability to work evenings and weekends as needed
• Theatre/performing arts experience preferred
• Experience with and commitment to successful interaction with people of diverse race, color, gender identity, gender expression, religion, sexual orientation, national origin, ancestry, age, disability, and marital, socioeconomic, immigrant, and veteran statuses 

Work Environment and Physical Demands

• Digital dexterity and hand-eye coordination in operation of standard office equipment (computers, phones, printers, ticket scanners, etc.)
• Ability to speak clearly to and hear/listen to others
• Work requires walking, along with occasional reaching, stooping, or crouching, and lifting up to 25 pounds
• Work takes place in a climate-controlled, group office
• Physical demands and safe working expectations are representative of those an employee must meet to successfully perform the job, with or without accommodation

To Apply Send a cover letter, résumé, and references to Amy Weinstock at aweinstock@ensemblecincinnati.org with “Lead House Manager, [Last Name]” in the subject line.
No phone calls, please.
Applications will be reviewed as received, with a deadline of March 31, 2023, for priority consideration.