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Museum Experience Specialist

Posted: 07/11/2021

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All positions listed here are current openings. We only accept applications and resumes for positions that are listed. Applications for positions that are not listed will not be processed. Due to the volume of applications we are unable to respond to inquiries regarding the status of applications or more detailed information about positions.

Cincinnati Museum Center and The National Underground Railroad Freedom Center are Equal Opportunity Employers.

Reports to: Manager, Gallery Activities
Department: Learning  
FLSA Status: FT, Regular
Hourly- $10.00 
The statements below reflect the general details considered necessary to describe the major responsibilities of the identified position and are not to be construed as a detailed description of all the work requirements that may be inherent in the job. An asterisk (*) indicates that this is an essential function of the job as outlined in the American with Disabilities Act.
Position Overview:
The Museum Experience team helps CMC reach mission-based goals through strong customer service and program management. Museum Experience Specialists present programs designed for our diverse audience.
The Museum Experience Specialist role ensures that programs/events: (1) Are on Mission; (2) Make effective use of resources (budget, time, collections, relationships); (3) Allow for experimentation with new methods and learn from previous work, (4) Are accessible, inclusive; (5) Build upon and are responsive to community partnerships; and (6) Engage repeat visitors and attract new visitors. 
Program Delivery, Development, and Communication (90%):
  • Help CMC increase its value and relevance to its community across the Greater Cincinnati region. 
  • Ensure that all Museum Experience programs fulfill their brand promise for being credible, insightful, inspiring, and fun experiences across the lifelong spectrum of learning.*
  • Represent CMC with credibility, curiosity, and a sense of radical welcome. Model and uphold the highest standards of customer service and inclusion, so that all CMC guests feel welcome and engaged. *
  • Fulfill any duties related to floor operations, including gallery interpretation and coverage.
  • Develop and/or deliver a suite of programs that includes but is not limited to multi-disciplinary gallery programs that support experiences in Cincinnati History Museum (CHM), the Duke Energy Children’s Museum (DECM), and the Museum of Natural History & Science (MNHS).
  • Partake in specialized training for delivery techniques and exhibit content.
  • As needed, provide program delivery support for birthdays, overnights, scout programs, community events and festivals.
  • Work collaboratively with other Learning and CMC team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience across CMC audiences.
Be an active part of Learning and CMC goals and initiatives: 10%
  • Work collaboratively to provide assistance to School & Teacher Partnerships and Community Engagement & Programs.
  • Other duties as assigned.
Education and Experience:
  • High school diploma or equivalent is required.
  • Training or experience in History, Science, Art, Early Childhood Development, Theatre, Customer Service, or other related field.
  • 1+ years of experience presenting programs, teaching, or performing preferred.
Knowledge, Skills, and Abilities:
  • Self-motivated and proactive; curious and able to learn new information quickly.
  • Ability to remain calm and react in a balanced manner in times of stress.
  • Ability to manage time to meet organizational, departmental, and personal deadlines.
  • Collaborative, flexible, and quick to adapt to changing circumstances.
  • Able to speak to and interact with large and small groups of people from a variety of racial, cultural, ethnic, gender, and generational backgrounds with sensitivity and active listening in order to facilitate activity carts, ask-the-expert interactions, general guest engagement, and other programs within gallery spaces.
  • Passion for working with guests; able to coach guests to explore their questions and make their own discoveries; comfort with operational details and ensuring safety through procedures.
  • Able to effectively communicate with staff, community partners, and guests of all ages and abilities through oral and written communications in an understandable and pleasant manner; able to learn and explain scientific and/or historical concepts in ways that are easy for guests and colleagues to understand.
  • Excellent attention to detail and commitment to safety.
  • Willing to be trained to run birthday parties, overnights, and other programs.
Additional Requirements:
  • Access to reliable transportation.
  • Weekend and evening hours, some holidays required.*
  • Familiarity with Microsoft Office suite (Word, PowerPoint, Excel) a plus.
  • Majority of time is spent on the museum floor facilitating educational programs or providing excellent customer service moments to our diverse guests.
  • Occasional time is spent in a typical office environment.
  • Incumbent will be exposed to intermittent sitting and standing, keyboard usage, occasional bending, stooping, lifting, and typing.* 
  • Some days will require fast-paced movement and may be mentally and physically demanding.*
  • Must be able to stand or walk for long periods while presenting programs or assisting visitors.*
  • Able to move tables, chairs, boxes, carts, and other equipment weighing up to 20 lbs. Must be able to lift 0 lbs.
*Required to perform other duties as requested or assigned


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