Specialist, Museum Engagement (PT)
Reports to: Director, Museum Engagement
Department: Museum Engagement
FLSA Status: PT, Non-Exempt Hourly
The statements below reflect the general details considered necessary to describe the major responsibilities of the identified position and are not to be construed as a detailed description of all the work requirements that may be inherent in the job.
Cincinnati Museum Center’s Museum Engagement department is the front-facing team across the gallery spaces in the Cincinnati History Museum, Cincinnati Museum of Natural History and Science, the Children's Museum, and Featured Exhibitions. This team ensures guests have a safe, enriching, and educational experience through engaging with guests and running activities and hands on experiences.
- Fulfill floor operations duties, including gallery interpretation and programming, coverage across all gallery spaces, ticket taking duties and opening/closing responsibilities.
- Represent Cincinnati Museum Center with credibility, curiosity, and a sense of radical welcome. Model and uphold the highest standards of customer service and inclusion, so that all Cincinnati Museum Center guests feel welcome and engaged.
- Deliver a suite of programs that includes but is not limited to multi-disciplinary gallery programs that support experiences across the gallery spaces and a variety of topics such as science, history, early childhood development, and art. Ensure program presentations are credible, insightful, inspiring, and fun experiences across the lifelong spectrum of learning.
- Partake in specialized training for delivery techniques and exhibit and program content.
- Maintain a safe environment for staff, volunteers, guests, and exhibits.
- Work collaboratively with other Cincinnati Museum Center team members, adult and youth volunteers, and interns to create a cohesive and comprehensive visitor experience for Cincinnati Museum Center guests.
- Work collaboratively with and provide assistance to Program Development, School & Teacher Partnerships and Community Engagement & Programs. As needed, provide delivery support for community events and school programming.
- Assist with training for new staff and volunteers through being shadowed while on the museum floor and when delivering programs
- Other duties as assigned.
Education and Experience:
- High school diploma or equivalent is required.
- Training or experience in History, Science, Art, Early Childhood Development, theatre, customer service, or other related field.
- 1+ years of experience presenting programs, teaching, or performing preferred.
Knowledge, Skills, and Abilities:
- Self-motivated and proactive; curious and able to learn new information quickly.
- Ability to remain calm and react in a balanced manner in times of stress.
- Ability to manage time to meet organizational, departmental, and personal deadlines.
- Collaborative, flexible, and quick to adapt to changing circumstances.
- Able to speak to and interact with large and small groups of people from a variety of racial, cultural, ethnic, gender, and generational backgrounds with sensitivity and active listening.
- Passion for working with guests; able to coach guests to explore their questions and make their own discoveries; comfort with operational details and ensuring safety through procedures.
- Able to effectively communicate with staff, community partners, and guests of all ages and abilities through oral and written communications in an understandable and pleasant manner; able to learn and explain scientific and/or historical concepts in ways that are easy for guests and colleagues to understand.
- Excellent attention to detail and commitment to safety.
- Willing to be trained in safety protocols, especially tool and chemical safety. Willing to use lab equipment, tools, machinery, art materials, and be comfortable facilitating programs in a lab and maker space setting. Training and/or experience with making, art, engineering, and/or STEM a plus.
Additional Requirements & Working Conditions:
- Must have reliable transportation.
- Weekend and evening hours, holidays required.
- Some days will require fast-paced movement and may be mentally and physically demanding.
- Majority of time is spent on the museum floor facilitating educational programs, interpreting exhibits and providing excellent customer service moments to a variety of guests.
- Must be able to stand or walk for long periods while presenting programs or assisting visitors.
- Occasional time is spent with periods of intermittent sitting and standing, keyboard usage, occasional bending, stooping, lifting, and typing.
- Familiarity with Microsoft Office suite (Word, PowerPoint, Excel) a plus.
- Must be able to lift 25 lbs.
- Be a part of creating meaningful experiences, inspiration and lasting memories!
- Membership to the Cincinnati Museum Center
- Complimentary tickets to Featured Exhibits and OMNIMAX films, National Underground Railroad Freedom Center and The Holocaust and Humanities Center Museum
- Free parking at Cincinnati Museum Center
- Discounts at food and beverage locations and in gift shops
- Discounts on tours, programs and events
Cincinnati Museum Center and the National Underground Railroad Freedom Center are proud to be Equal Opportunity Employers. We do not discriminate against any applicant or employee based upon race, religion, color, national origin, sex, gender (including pregnancy, childbirth, breast feeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, genetic information, military status, veteran status, or any other status or characteristic protected by law.
Apply at www.cincymuseum.org/jobs or email resume to HR@cincymuseum.org