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Consumer Banker II (Northgate)

Posted: 06/16/2024

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Job Description

Essential Functions/Responsibilities

  • Perform necessary functions necessary to open accounts, perform maintenance.
  • Run a Teller drawer as deemed necessary by management
  • Support client engagement through active calling, client conversations, and follow up.
  • Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
  • Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
  • Ensure client follow up calls are conducted in the proper time frame.
  • Maintain all operational and risk management standards
  • Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
  • Model the way for peers and coworkers aligned with First Financials Mission and Values.
  • The CB is responsible for adherence to all compliance and regulatory procedures.
  • Tracks, reports and communicates business results and activities to their FCM
  • Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
  • Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
  • Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
  • Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
  • Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
  • Assist the branch team, FCM and other District leaders and associates in sharing knowledge, onboarding and developing newer associates, solving staffing challenges at a team, and participating in the success and overall improvement of the District/ Region; across all sales, service and operational objectives.
  • Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.


Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

  • 3-4 years client experience and retail banking
  • Demonstrated success with consultative, needs-based selling
  • Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.
  • Demonstrated ability to work both independently and as part of a team
  • Bachelor’s Degree or equivalent experience
  • Strong oral and written communication skills
  • Familiarity with consumer and small business credit
  • Strong product knowledge relating to consumer and commercial suite of products and services


Preferred Knowledge and Skills

Level of Complexity and Scope

Degree of Independence and Decision-Making

Required Supervisory Responsibilities

Physical Requirements

  • Occasionally lifts and carries up to 20 lbs.
  • Frequently lifts and carries up to 10 lbs.
  • Occasionally walks.
  • Frequently sits, stands and drives.

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