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Member Service Rep - Carthage - Bilingual Spanish preferred

Posted: 04/24/2023

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TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious Member Service Rep to assist our members with loans, accounts, notary requests, and other inquiries. Are you a positive person that flourishes with social interaction? Are you motivated by incentives to achieve your goals? Do you enjoy giving amazing customer service? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!

Given the concentration of Spanish speakers in the neighborhood, a bilingual candidate who can speak and read Spanish is preferred.

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance and some health insurance plans are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, free parking, and an onsite gym available 24/7. We also offer a generous Paid Time Off (PTO) policy that includes 9 paid holidays, 24 hours/year of time off to volunteer, and 2 paid in-service days. We help you pay for school with tuition and student loan assistance. If this sounds like the right opportunity for you, apply today!


Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Our savings products pay dividends and our loan rates are very competitive with the market. Most of all, we love to give top-notch service to our 17,000+ member-owners.

TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed! Our very own CEO began her career as a teller - so the possibilities for career advancement are endless.

As an MSR, you are valuable to the credit union for being the first point of contact with our in-branch members for issues that require more than a teller. With excellent communication, you answer questions and proactively help members choose the best solutions for their financial situation. You take loan applications and open accounts. You notarize documents. You enjoy listening and empathizing with members to try to remedy any complaints in a calm and composed manner. Excellent organization and time management skills assist in the completion of reports and records, balancing daily transactions, attending meetings, and collaborating with other departments as needed. You get great satisfaction by offering exceptional service to our members that provides everyone enormous success.


  • Previous customer service and sales experience
  • Basic understanding of computers and technology
  • Strong communicator
  • Notary Public (or eligible to become one in the state of Ohio)

Can you stay calm under pressure? Do you have strong communication skills? Are you able to quickly adapt and think critically to solve any problems that arise? Do you have excellent organization and time management skills? If yes, we want you to join our TruPartner team!

You typically work 35-40 hours Monday through Saturday between 8:45 AM and 5:45 PM (until 1:30 on Saturdays) depending on your branch hours and the overall schedule of the department. You may be occasionally assigned to a different branch depending on staffing needs. Your flexibility provides excellent customer service that our members and team greatly appreciate.

If you feel you'll be perfect as our full-time Member Service Rep, apply now using our initial 3-minute, mobile-friendly application.

For the full job description, see our jobs website at

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