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Citi -Call center Customer Service Representative

Posted: 06/12/2022

Apply today!  These roles start at $20.00 hourly and benefits begin DAY ONE!

Call Center Customer Service –  Job# 22453359
https://jobs.citi.com/job/florence/call-center-customer-service-starting-at-20-florence-ky/287/24941065264

Overview
Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.

Responsibilities
Customer Specialist is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

  • Respond to inbound client inquiries and assist with specific service related requests and concerns

  • Provide solutions to client issues through the usage of all available resources under limited supervision

  • Identify problem areas and remove obstacles to retain Citi clients

  • Provide assistance with the delivery of a wide range of products and services to Citi clients as required

  • Complete assigned tasks in an accurate and timely manner

  • Consistently achieve individual and team performance targets

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 1-3 years experience in a related role

  • Proficient in Microsoft Office

  • Effective verbal and written communication skills

  • Sales experience

  • Excellent influencing and relationship management skills

  • Proven ability to work under limited supervision and seek out advancement opportunities

  • Excellent technical and data entry skills, including utilizing a 10-key touchpad

  • Proven ability to creatively solve problems


Education:

  • High School diploma or equivalent

Pay:

  • Starting at $20.00 an hour

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Florence, KY site is a strategic site for Citigroup, with multiple lines of business located on campus.  We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously.   We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.  We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

HTFCC

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Job Family Group: 

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

 

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