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Program Coordinator

Posted: 01/09/2022

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Job Description
At Cincinnati’s Ronald McDonald House, we have a culture of gratitude, fun, collaboration and compassion. The Program Coordinator must be exceptionally talented, driven, organized and – most importantly – passionate about people and helping others succeed!
The Program Coordinator is responsible for supporting the Program Manager in scheduling and follow up of volunteer groups that provide meals, snacks, activities and other service to our House and guest families.  The primary responsibilities of the Program Coordinator is to respond to daily emails and manage the meals and activities calendar and to assist with the coverage during activities.  The Program Coordinator will offer timely and knowledgeable information about our volunteer programs and other opportunities to support the House.  As this position is often the first contact for potential volunteers and/or donors, the Program Coordinator must be a welcoming, accommodating and resourceful representative of the House. The Program Coordinator models and supports a friendly, caring and safe environment.

  • You enjoy building relationships with a diverse group of people.
  • You have dynamic people skills and thrive working across departments.
  • You are highly organized and great at prioritizing, multi-tasking and follow-up.
  • You are meticulous about detail and accuracy while working effectively in a fast-paced office environment.
  • You have strong verbal and written skills.
  • You thrive in a collaborative environment.
  • You are highly motivated and a self-starter.
  • You have the ability to meet deadlines.
  • You want to love what you do and make an impact!
Reports to:
Program Manager
Job Qualifications:
  • At least two years related experience
  • Excellent interpersonal and written communication skills
  • Strong computer skills, including Outlook, shared calendars, Word, PowerPoint, Excel and database management
  • Excellent organization skills with consistent and reliable follow-up
Core Expectations:
  • Lead with our Core Values (Collaboration, Gratitude, Integrity, Inclusion, Joy)
  • Manage the meals and activities calendar and coordinate with outside groups
  • Assist with coverage during activities
Compassion; Excellent communication and administrative/organizational skills; Problem-solving and decision-making skills; Professional demeanor and ability to work well within a professional environment; Objectivity, tact, friendliness; Flexible nature and ability to maintain confidentially; Exhibit interpersonal/team effectiveness; Results oriented.
Key Responsibilities:
  • Field inquiries from individuals and/or groups interested in learning more about how to help the House.
  • Have a working knowledge of House volunteer guidelines, policies and procedures.
  • Provide informational materials and/or route individuals and/or groups to appropriate staff.
  • Maintain up to date scheduling calendars (internal and external) and communicate access to the public and staff.
  • Schedule and communicate with upcoming meal, snack time and activity groups, before and after their service by sending confirmations and invitations for follow up surveys.
  • Schedule work groups and in conjunction with the Program Manager to ensure coverage.
  • Coordinate upcoming schedules with the Program Manager in conjunction with the TOH Chef to ensure meal coverage.  
  • Follow up and process Taste of Hope payments. 
  • Assure appropriate communication with all staff and House guests by posting notes and schedule updates to appropriate software.
  • Maintain up-to-date data entry into Exceed and the meals and activities dashboard
  • Work with Development staff to establish a welcoming orientation, and recognition and motivations program for group volunteers
  • Work with the Communications Manager to develop promotional marketing materials for the meals and activities programs. Assist with articles, photos and other information for the House’s quarterly newsletter and Facebook page. 
  • Pursue opportunities for professional development.
  • Execute other responsibilities as requested by the Program Manager, Operations Coordinator and/or Director of Operations.
  • Take on additional meals & activities duties as needed in the absence of the Program Manager

Work Environment: 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.                                      

This is a full-time position with benefits. Flexible scheduling is needed to cover the various activities of the House.  Activities can occur on any day of the week.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 


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