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Associate Director of Operations, Armstrong Student Center

Posted: 07/18/2021

Associate Director of Operations, Armstrong Student Center

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Job no: 498905
Department: Armstrong Student Center
Location: Oxford, OH
Work type: Salary Staff
Categories: Administration, Student Services
Status: Full Time
Temporary: No

Job Title: Associate Director of Operations

Hours Per Week: 40

Job Summary:

The Associate Director of Operations is responsible for the daily operations and infrastructure of the Armstrong Student Center. This includes supervising student staff, coordinating with custodial services, monitoring building repair requests, and managing technology upgrade schedules. They provide support for various technologies throughout the building, including event production technology. The Associate Director is responsible for leading the department’s assessment activities. Additionally, this position maintains and cultivates positive campus relationships with key stakeholders critical to the success of the Armstrong Student Center—this includes departments within the Division of Student Life, Physical Facilities Department (PFD), Dining Services, Custodial Services, and other campus partners. Finally, this position works with the Assistant Director of Operations to ensure the successful implementation of events in the facility for student organizations, departments, and external university guests.


Duties/Physical Demands:

The primary responsibilities of the Associate Director are:

  • Manages the daily operations of the Armstrong Student Center
  • Supervises a diverse group of undergraduate Building Managers who provide leadership in the daily operations of the facility
  • Provides high quality customer service to patrons utilizing the facilities, services, and events
  • Coordinates comprehensive assessment efforts on behalf of the office, including management of student learning outcomes, annual assessment projects, and serves on the Division of Student Life Assessment Team
  • Manages all aspects of technology associated with the student center, including: AV equipment, assisted technology devices, light and sound design equipment, digital advertisement displays, and security systems (camera system, key control, and card access)
  • Responsible for the care, maintenance, upgrades, and replacement of technology-based equipment, including the cultivation of partnerships with off-campus vendors to assist in this process
  • Develops collaborative relationships with key campus partners who contribute to a positive building environment, including: Physical Facilities Department (PFD), Dining Services, Custodial Services, Miami University Police Department (MUPD), and building tenants
  • Works with the Director to manage budgets related to preventative facility maintenance, repair, and replacement
  • Works with Planning and Architecture on facility improvements and sustainability initiatives
  • Trains student staff on emergency procedures and initiates these procedures when necessary; this position serves as “Essential Personnel” in weather related or other emergencies
  • Supervises a full-time Assistant Director of Operations and collaborates with other office staff members to ensure implementation of departmental initiatives
  • Serves on the Division of Student Life Technology Committee
  • Works on a team in a collaborative environment
  • Other duties as required


Minimum Qualifications:
  • Master's Degree in student development, higher/adult education, student personnel, business or closely related field conferred by first day of employment, and at least three years of full-time related professional experience which provides the following knowledge, skills, and abilities:
  • Demonstrated experience facilitating learning environments and knowledge of student development theories
  • Demonstrated experience in facility management, event implementation, and technology
  • Demonstrated ability to foster collaborative campus partnerships
  • Demonstrated experience providing outstanding customer service
  • Demonstrated commitment to valuing diversity and contributing to an inclusive environment
  • Ability to manage multiple tasks in a fast-paced environment
  • Must be willing and able to work nights and weekends as needed to support events and activities
  • Must be willing to serve in an on-call professional staff member rotation


Desired Qualifications:
  • Five years of closely related full-time experience in a higher education environment
  • Demonstrated experience in managing a student center facility with multiple complex event spaces
  • Experience with event technologies, including: sound boards, light boards, projection systems, Crestron systems, and other related technologies
  • Knowledge of college union policies and procedures related to facility management and customer service
  • Supervision experience of paraprofessional student staff and full-time professional staff
  • Knowledge of higher education assessment techniques; this includes the ability to assess student learning outcomes
  • Knowledge of safety and security precautions appropriate to work performed in a student center facility
  • Strong problem solving and critical thinking skills


Special Instructions to Applicants:

Resume, cover letter and three professional references are required.


EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Benefits Eligible: Yes


A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: 25 Jun 2021 Eastern Daylight Time

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