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Billing and Collections Coordinator

Posted: 03/15/2023


The Billing and Collections Coordinator will assist the Billing Manager with day-to-day operations of the Billing Function of Student Administrative Services. They will also assist students and families with planning for the expenses they will occur while attending MSJ. They will also participate in the Collections process in past and current accounts with Assistance from the Billing Manager, Fiscal Operations, and our 3rd Party Firm assisted MSJ with past-due accounts. This position will also be involved with all communication with students and families in the methods of making payments using email and texting platforms.

Duties: Complete list of duties/responsibilities/tasks to be performed

  • Assists with the billing process: coordinating information from Registrar, Admissions, Fiscal Operation and other departments as necessary.
  • Assist with reviewing the billing and tuition refund schedules in each of the “Semester Policy & Procedures.
  • Works with Nelnet to ensure monthly statements are created.
  • Works with Fiscal Operations to establish a consistent collection process for past due accounts and work with Collection Agency to resolve unpaid accounts.
  • Coordinate with Fiscal Operations on any unusual billing adjustments
  • Assist with developing a consistent process of clearing students for registration
  • Use a texting platform to increase pre-collections of student accounts early in each term
  • Assist with Direct Billing Agreements with Partners of MSJ
  • Monitor Payment Plans to ensure compliance with plan payments
  • Maintains professional connections in state and national business office organizations
  • Assists team members when necessary to enable the success of the SAS.
  • Knowledge of Federal Title IV awards and regulations as well as FERPA.
  • Perform other duties as assigned.
  • Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division; helping others accomplish related job results as and where needed.

Primary Contacts: Individuals, offices, external entities, etc that the person in the position comes in contact with

Supervision Exercised: This position in non-supervisory

Supervision Received: To be determined in consultation with HR


Education: Bachelor’s Degree

Experience: Experience in Higher Education environment is desirable but not necessary

Specialized Training: Proficient in use of Microsoft Office programs and any CRM or Information System such as Jenzabar (can also include licenses, certificates, driver’s license, etc)


Customer Service:

  • Exhibit a demeanor that “every student matters" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
  • Adapt willingly and quickly to changing priorities, responsibilities, and students' needs and expectations; anticipate and identify students' needs
  • Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential while navigating the financial aid process
  • Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others (if applicable)
  • Available to rotate through multiple time frames of service operations
  • Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education (if applicable)


  • Collaborate well with others and help make Student Administrative Services staff a cohesive group
  • Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
  • Willingly assists in various responsibilities as appropriate within the Finance Division and other areas of the college as appropriate as required during high service demand times


  • Develop and nurture an effective, productive and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
  • Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
  • Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking (if applicable)
  • Communicate information clearly and concisely and listen well to others

Attention to Detail:

  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions


  • Take immediate and independent action when necessary assuming initiative for creative problem solving
  • Demonstrate creativity and high energy
  • Accomplish tasks with follow through to completion


  • Must possess aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

  • Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.(add other demands as appropriate)

To apply, please upload e-note, resume, and contact information with three professional references via Paycom.


A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer

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