Purpose: The database manager will support Institutional Advancement by optimizing the databases (Raisers Edge, Slate, and CX) to meet strategic Institutional Advancement (IA) goals, including alumni engagement and development, by refining the operations of alumni engagement, primarily through the standardization of operating processes and data research. A primary IA Department goal this year is to identify, engage and cultivate strong donor prospects, especially alumni, particularly by region and/or professional field, and to articulate strategic engagement strategies.
- Is the "SuperUser" for the divisions CRMs, Slate, Raiser's Edge, and CX; provide database training to new users and provide refresher training as needed to existing users.
- Maintain quality, security, and integrity of CRM databases, including the verification of data, scanning for and editing errors during processing, and developing and implementing appropriate backup and recovery procedures; participating in the installation and/or implementation of hardware and/or software relating to the databases.
- Oversee updates on database records, including addresses, telephone numbers, email addresses, biographical and demographic information, etc. to ensure accuracy and consistency across all databases; assist in developing and refining database policies and procedures to ensure consistent data
- Support team productivity by monitoring database performance; evaluating and resolving processing and programming problems; designing database management tools; answering user questions; managing data exporting and importing across database systems; Creating and maintaining documentation on processes, policies, and application configuration as the Slate platform is expanded
- Assist in the design and running of queries to extract and compile data for reports to support the advancement and alumni engagement efforts of the University.
- Assist in the production of detailed reports for use by the University President and the Vice President of Institutional Advancement and other team members to assess fundraising and engagement operations of the University
- Support application design by contributing expertise to applications, operations, and technical support teams
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish information systems and organization mission by completing related results as needed
- Serve as primary Gift Processor
- Assist with new prospect research and research validation
- Assist with IA event planning as needed
- Other duties as assigned
Primary Contacts: Vice President of Institutional Advancement, Director of Advancement Services, Director of Alumni Engagement, Institutional Advancement (IA) staff, Institutional Research (IR) staff, Administrative Computing and ISS staff; Division of Marketing & Communication, Academic Schools, Athletics
Supervision Exercised: N/A
Supervision Received: Director of Advancement Services and Director of Alumni Engagement
Education: Bachelor degree or five years of combined education, experience, and/or training
Experience: 1-3 years
Specialized Training: Proficient in the use of Microsoft Office programs required; CRM experience required; Slate and/or Raisers Edge preferred. Must have a demonstrated ability and commitment to diversity, equality, and inclusion.
- Exhibit a customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
- Adapt willingly and quickly to changing priorities, responsibilities, and other needs and expectations; anticipate and identify constituent and colleague needs
- Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
- Available to rotate through multiple time frames of service operations
- Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education
- Collaborate well with others for a cohesive group
- Communicate, cooperate and collaborate well with others to achieve common office, department, or University goals
- Willingly assists in various responsibilities as appropriate within the department and other areas of the university as appropriate as required during high service demand times
- Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
- Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
- Demonstrate strong written, telephone, and electronic (email and internet) and oral communication skills communicate information clearly and concisely and listen well to others
Attention to Detail:
- Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions
- Take immediate and independent action when necessary assuming initiative for creative problem solving
- Demonstrate creativity and high energy
- Accomplish tasks with follow through to completion
- Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office
Work Environment, Physical Demands:
- Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; some customer contact; strict confidentiality; very detailed work.
To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
Mount St. Joseph University is an Equal Opportunity Employer