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Dispatcher

Posted: 09/10/2021

Status: Non-Exempt

Classification: Full Time

Purpose: Under the immediate supervision of the Lieutenant, Sergeant, or on-duty supervisor, this person is responsible for providing various receptionist type duties, support, dispatch, and switchboard services to the University and Campus Police Department.

Duties:

  • Greet visitors, notify offices/residents of arrival
  • Answer/transfer phone calls
  • Provide directions/other information
  • Document/distribute messages via e-mail
  • Communicate phone problems to ISS
  • Receive incoming calls for Campus Police
  • Maintain radio contact with Officers
  • Monitor surveillance cameras
  • Contact County 911 center with emergency information
  • Read fire alarm panels
  • Overnight guest registration
  • Students guest check in and out
  • Monitor master key for RAs
  • Other duties as assigned by the Supervisor that contributes to a team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the Campus Police Department and helping others to accomplish job results as needed.

Primary Contacts: Students, staff, guests

Supervision Exercised: None

Supervision Received: Immediate supervision - Lieutenant, Sergeant, or on-duty Supervisor

Qualification

A demonstrated ability and commitment to diversity, equity, and inclusion.

Education: High School Diploma

Experience: 1-year related experience preferred

Specialized Training: Able to use two-way radios, telephones, fax machines, copy machines, and monitor video cameras or any combination of education, experience, or training that provides the required knowledge, skills, and abilities to perform a task related to this position.                                                            

Skills/Attributes:

Customer Service:    

  • Provide exceptional service in all responsibilities and interactions while demonstrating versatility in handling people and situations.
  • Adapt willingly and quickly to changing priorities, responsibilities, and students, staff, or customers’ needs and expectations and be able to identify and anticipate the needs of individual customers.
  • Demonstrate an ability to recognize, appreciate and serve culturally diverse populations and other special needs, customers.
  • Demonstrate an enthusiastic approach to duties.

Teamwork:               

  • Collaborate with others and help make staff a cohesive group.
  • Communicate, cooperate and collaborate with other staff members to achieve Department goals.
  • Willing to assist with various responsibilities within the Police Department, as needed.

Communication:                                              

  • Develop and nurture an effective, productive, and respectful rapport and working relationship with students, staff, and guests while maintaining an appropriate level of professionalism.
  • Demonstrate strong interpersonal and organizational skills.
  • Be courteous and respectful.
  • Demonstrate strong written, telephone, and electronic communication skills.                            
  • Communicate information clearly and concisely and listen well to others.

Accuracy:

  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, and omissions

Initiative:

  • Take immediate and independent action when necessary assuming initiative for creative problem-solving.
  • Accomplish tasks with follow-through to completion.

Technical:     

  • Must be proficient in Microsoft Office.
  • Must be able to use the current video camera system once trained.
  • Must be able to use a two-way radio system to dispatch and communicate with on-duty staff.

Work Environment/Physical Demands:   

  • Long periods in a seated position.
  • Extensive customer contact.
  • Multiple concurrent tasks with service interruption.
  • Confidentiality
  • Computer data input.
To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
Mount St. Joseph University is an Equal Opportunity Employer

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