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Police Clerk

Posted: 08/21/2022

Department: Campus Police
Reports to: Police Chief, Captain, Lieutenant, On-Duty Supervisor
Status: Non-Exempt
Classification: Full-time

Purpose: Under the immediate supervision of the Police Chief, Captain, Lieutenant, Sergeant, or on-duty supervisor, this person is responsible for providing various clerical-related duties to support the services of the University and the Campus Police Department.

Duties:

  • Greet visitors, notify offices/residents of arrival
  • Answer/transfer phone calls
  • Provide directions/other information
  • Document/distribute messages via e-mail
  • Communicate phone problems to ISS
  • Receive incoming calls for Campus Police
  • Maintain radio contact with Officers
  • Monitor surveillance cameras
  • Contact County 911 center with emergency information
  • Read fire alarm panels
  • Overnight guest registration
  • Student guest check-in and out
  • Monitor master key for RA’s
  • Issue and enter parking permits
  • Other duties as assigned by the Supervisor that contributes to a team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the Campus Police Department and helping others to accomplish job results as needed.
  • Greets visitors to the Campus Police office and notifies the staff of their arrival
  • Make and print ID cards
  • Assist in making “No Parking” signs
  • Enter Incident Reports into the Records Management System (RMS)

Primary Contacts:            Students, staff, and guests

Supervision Exercised:    None

Supervision Received:     Immediate Supervision –Captain, Lieutenant, Sergeant, On-Duty Supervisor

Qualifications

A demonstrated ability and commitment to diversity, equity, and inclusion.

Education: High School Diploma

Experience: 1 Year related experience preferred

Specialized Training: Training will be provided in order to demonstrate the ability to use Police Department radio; telephone; copy machine; fax machine; and, video cameras. Training to allow for the use of the RCIC system.

Skills/Attributes:

Customer Service:

  • Provide exceptional service in all responsibilities and interactions with students, staff, and guests while demonstrating versatility in handling each situation.
  • Adapt, willingly and quickly, to changing needs and priorities of students, staff, and guests with the expectation that the person can identify and anticipate the needs of the customer.
  • Demonstrate an ability to recognize, appreciate and serve culturally diverse populations and other special needs of customers.
  • Demonstrate an enthusiastic approach to assigned duties.

Teamwork:

  • Collaborate and communicate with other members of the Campus Police Department staff in order to make a cohesive working relationship
  • Collaborate. Communicate and cooperate with other Campus Police staff members in order to achieve Department goals
  • Willingly assist with other Campus Police Department responsibilities, as needed

Communication:

  • Develop and maintain an effective, productive, and courteous relationship with students, staff, and guests while maintaining a professional attitude.
  • Demonstrate strong interpersonal and organizational skills
  • Be courteous and respectful
  • Demonstrate strong written, verbal, and electronic communication skills.
  • Communicate clear and concise information while listening well to others.

Initiative:

  • Take immediate and independent action when necessary
  • Accomplish assigned tasks while being cognizant of assigned deadlines and ensuring proper follow-up is completed when needed

Technical:

  • Proficient in Microsoft Office and Excel
  • Demonstrate an understanding of how to use the current video camera system
  • Demonstrate the ability to use a police radio system
  • Demonstrate the ability to use the current ID system

Physical Demands:

  • Long periods in a seated position
  • Extensive customer contact
  • Maintain confidentiality
To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
Mount St. Joseph University is an Equal Opportunity Employer

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