Sr. Admissions Counselor, Graduate Programs, Carl H. Lindner College of Business, Hybrid
The Lindner College of Business Graduate Program Office (GPO) is seeking two experienced Senior Admissions Counselors to aid in the recruitment efforts for graduate programs. This position will report to the Director of Graduate Recruitment & Student Success. The candidate will be responsible for the development and implementation of recruitment strategies, marketing materials, programs, and events, for 30+ Doctorate, Specialized Masters, Graduate Certificate & MBA programs. The ideal candidate will be a self-starter, creative, driven, and able to work collaboratively on a team but also independently as needed.
This is a highly visible position responsible for increasing awareness and building enthusiasm for the graduate programs in Lindner College of Business through student recruitment initiatives, outreach and communication, and specialized events. Support in the day-to-day operations of the office include: answering questions, recommending alternative guidelines (when applicable), maintaining and staying abreast of trends in student recruitment and changes in academic programs, assisting with development of long-range plans and strategies to achieve unit, department and university goals for areas of responsibility, monitoring and achieving established goals, and compiling data required for internal and external reports and assessments.
The Counselor will generate inquiries from prospective students with the goal of qualifying and converting them to enrolled students. The individual will represent the Lindner College of Business Graduate Programs Office at state and national professional meetings, recruitment/graduate fairs, events, and presentations. The candidate maintains collaborative relationships with departments/units regarding recruitment efforts that enrich the student experience and is responsible for developing relationships with other academic colleges and units across campus.
- Serve and manage Graduate Business Programs in the Lindner College of Business to ensure the university reaches various enrollment goals while being fiscally responsible. Serve as the primary resource for contacts in that area.
- Maintain, track and use information about student inquiries, partnerships and organizations to advise and recruit students from prospect through application and enrollment.
- Increase representation from one or more strategic populations based on the demographics of the territory (i.e., under-represented, high-achieving, transfer, out-of-state, and international).
- Implement and explain university admissions policies.
- Coordinate one or more specialized programmatic areas such as on-campus and off-campus events, tele-counseling, campus visits, social media, communications and marketing, regional campus referrals, etc. The scope of the programmatic area(s) likely involves partnerships and efforts beyond the Lindner College of Business Graduate Programs Office.
- Oversee special projects and/or initiatives as assigned.
- Pre-qualify applications for admission in partnership with faculty and release admission decisions. Accuracy and consistency will be needed to ensure the university is properly aligned to reach various enrollment goals.
- Use a Customer Relationship Management (CRM) system to maintain records and prepare reports as required; generate reports and assist in analyzing and interpreting data for future planning and evaluation.
- Conduct telephone, onsite and virtual appointments to provide information about the institution and the admissions process and requirements.
- Qualify candidates, explain academic programs, and assess prospective students' fit within the program.
- Provide excellent customer service to students throughout each step: Inquiry, application, and confirmation.
- Monitor the application process from initial application submission through confirmation.
- Implement lead management strategies that span from the initial inquiry through confirmation, which includes generating new leads and nurturing current leads.
- Effectively use CRM to track interactions and progression of all leads.
- Assist in the execution of organizational processes/procedures set by the Lindner Graduate Programs Office, Enrollment Management and the Graduate College.
- Assist in the management of processes to advance service levels and the determination of internal rules, policies, procedures, and controls.
- Achieve daily key performance indicators related to speed to lead, call management, and vetting applications.
- Work closely with the retention team on a smooth transition process post-confirmation.
- Collaborate on recruitment initiatives with program stakeholders including faculty, staff, and alumni.
- Perform related duties based on departmental need. This job description can be changed at any time.
- Related duties as assigned.
- Bachelor’s Degree
- Current valid driver’s license.
- Some positions may require a valid passport.
- Three (3) years of relevant experience.
Additional Qualifications Considered
- Experience with Slate or other CRM software.
Physical Requirements/Work Environment
- Office environment/no specific unusual physical or environmental demands.
Please submit an online application and attach the following documents:
- Cover letter
- List of 3 references. References will be checked for finalists.
- Applications must be submitted through https://jobs.uc.edu/ or by clicking on the following link > https://bit.ly/45qKvXy
- Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL
- To view all available openings with the University of Cincinnati please visit > https://jobs.uc.edu/
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Competitive salary range of $51,000 - $53,000 dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.
To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable, and diverse place of learning and employment. As part of a complete job application, you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran