Skip to content

Student Accounts Representative

Posted: 11/08/2023

Purpose:  The Student Accounts Representative will assist the office with day-to-day operations Student Administrative Services.  They will also assist students and families with navigating financial aid and student accounts while attending MSJ. 

Duties:  Complete list of duties/responsibilities/tasks to be performed

  1. Responds to customer inquiries via phone, email, in-person, etc. to provide 1st level service.
  2. Send out all electronic communication, award letters, loan letters, loan reminders and any other queries.
  3. Record documents received in the office such as SAP Appeals, Verification, Special Circumstances and routes accordingly.
  4. Assist with developing a consistent process of clearing students for registration
  5. Assist with Student Employment activities
  6. Use a texting platform to increase communications to secure action from students
  7. Assist with tracking, expensing endowed scholarships.
  8. Enter/Adjust financial aid awards on SIS
  9. Assist with Student Health Insurance Waiver and Billing Process.
  10. Assists team members when necessary to enable the success of the SAS.
  11. Knowledge of Federal Title IV awards and regulations as well as FERPA.
  12. Open and distribute incoming mail.
  13. Process office supply orders and purchase orders for the office.
  14. Perform other duties as assigned.
  15. Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division; helping others accomplish related job results as and where needed.


Primary Contacts:  Individuals, offices, external entities, etc. that the person in the position comes in contact with
Supervision Exercised:  This position in non-supervisory
Supervision Received:  Director, Student Administrative Services


  • Education:  Associate Degree or equivalent of two years of Collegiate Credit
  • Experience:  Experience in Higher Education environment desirable
  • Specialized Training:  Proven proficiency in Microsoft Office applications and any CRM or Information System such as JenzabarCX



Mount St. Joseph University offers a wide array of benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Tuition Remission for you and your family.
  • Retirement contributions up to 7% of your salary.
  • Excellent benefits including medical, employer HSA contributions, dental, vision, life, parental leave.
  • Generous PTO.
  • 16 paid holidays.
  • Competitive salaries.
  • Opportunity to work in a dynamic and inclusive educational environment.
  • Professional development opportunities.


To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's policies on E-Verify, Equal Opportunity, and Non-Discrimination.

Mount St. Joseph University is an Equal Opportunity Employer

#gzns .mn-banner .mn-ad-image { text-align: center; background-color: #f3f3f3; }