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Student Engagement and Success Program Coordinator

Posted: 08/24/2022

Job Location Mount St. Joseph University - Cincinnati, OH
Position Type Full Time
Education Level Graduate Degree
Job Category Education
Level: Experienced
Status: Exempt

Serve as a professional member of the Student Affairs team within the Office of Student Engagement & Leadership. This position is responsible for supporting orientation and transition programming, retention-based efforts, cultivating student engagement, and working alongside campus partners to develop cross-cultural programming for students.


First Year Retention Programming

  • Work in collaboration with the Assistant Dean to develop and execute a first-year peer mentorship program open to all incoming students to enhance transition to the university through peer-to-peer relationships with upper-class students.
  • Identify, develop, and train upper-class students as mentors for new incoming students to the program.
  • Coordinate and implement I am FIRST week, a week-long program centered around National First-Generation Student day that involves all Mount St. Joseph University community members who identify as first generation.
  • Work in collaboration with the Assistant Dean to create and develop a parent & family newsletter distributed to all new families.
  • Work alongside campus partners such as, diversity & inclusion, academic advising center, wellness, etc. to provide a comprehensive first year experience.

Student Engagement & Leadership

  • Work in collaboration to support all 30+ existing and new student organizations through building training programs and enhancing student engagement on campus.
  • Providing training for organization advisors on a bi-annual basis.
  • Develop, implement and provide ongoing training for all student leaders in a workshop or classroom-based cohort model.
  • Co-facilitate the Emerging Leaders Retreat.
  • Manage a comprehensive calendar of events for student programs and training initiatives through the use of university apps.
  • Manage the ongoing development of a web-based student engagement platform and app.
  • Rebuild and advise various student organizations.
  • Execute wellness education programming related to health and safety issues in collaboration with the peer education program, a student certified group of peer health educators.

Orientation & Welcome Week

  • Hire, recruit, and select orientation leaders for the summer orientation team under the direction of the Assistant Dean.
  • Provide supervision of a team of 20 student orientation leaders under the direction of the Assistant Dean.
  • Assist in the overall planning & execution of orientation.
  • Work with outside vendors and artists to coordinate Welcome Weekend and Welcome Week.


  • Share team responsibilities for Graduation, Orientation, Registration, Discovery Days, Admission open houses, Wellness outreach, and other Student Affairs events.
  • Contribute to team effort by exploring new opportunities to enhance the services of the team; helping others accomplish related job results as and where needed.

Primary Contacts:

Assistant Dean for Student Engagement & Leadership, Dean of Students, Diversity & Inclusion Office, Wellness, Campus Events and Conference Services, faculty/staff advisors to affinity groups.

Supervision Exercised:

Assistant Dean for Student Engagement & Leadership

Supervision Received:

Works under immediate supervision with work assignments reviewed at frequent intervals or at pre-determined times.



Master's Degree required in College Student Personnel/Higher Education Administration, Leadership Development, or similar.


Requires one to two years of related experience in counseling, advising, or programming in a higher education setting, counting experiences gained through a graduate program.

Specialized Training:

Extensive knowledge of adult student development theory and application of any combination of education, experience, or training that provides the required knowledge, skills, and abilities; Demonstrated training and workshop presentation experience; Proficient in the use of technology and Microsoft Office programs.


Customer Service:

  • Exhibit a "student/customer first" and faculty/staff customer first orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations.
  • Adapt willingly and quickly to changing priorities, responsibilities, and student-faculty-staff customer needs and expectations; anticipate and identify student-faculty-staff customer needs.
  • Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential.
  • Demonstrate an ability to recognize, appreciate and serve culturally diverse populations and special needs.
  • Available to rotate through multiple time frames of service operations.
  • Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education.


  • Collaborate well with others and help make the Student Affairs staff a cohesive group.
  • Communicate, cooperate and collaborate well with others to achieve common office, division, or institutional goals.
  • Willingly assist in various responsibilities as appropriate within the Student Affairs team and other areas of the university as appropriate as required during high service demand times.


  • Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism.
  • Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity.
  • Demonstrate strong written, telephone, and electronic communication skills and strengths in public speaking.
  • Communicate information clearly and concisely and listen well to others.


  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions.


  • Take immediate and independent action when necessary assuming initiative for creative problem-solving.
  • Demonstrate creativity and enthusiasm for work.
  • Accomplish tasks with follow-through to completion.
  • Adapt willingly and quickly to changing priorities.


  • Possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office.

Work Environment, Physical Demands:

  • Extensive customer contact; strict confidentiality; multiple concurrent tasks with service interruptions; detailed work; multiple service hours; computer data input; valid, clean drivers license required; occasional light lifting.
  • Establish and maintain an active role in university professional associations and networks.
  • Occasional attendance and implementation of programs during night and weekend hours.
  • Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the team; helping others accomplish related job results as and where needed.


To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer

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