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Student Services Coordinator

Posted: 06/21/2021

Status: Exempt

Purpose:

The School of Education at Mount St. Joseph University invites applications for a Student Services Coordinator. The position will begin in July of 2021. The Student Services Coordinator is a professional staff member in the School of Education. Responsibilities include but are not limited to delivering effective academic advising to students and providing prospective students with an overview of programs offered in the School of Education through marketing, visits, correspondence, telephone calls, etc. This position will also coordinate information management, student recruitment (open house, discovery day, etc.), admissions procedures, and monitoring of course scheduling. Partnering with school faculty in student service support for prospective and current students is expected.

Duties:

  • Support admissions recruiting and processes.
  • Participate in retention of current students through university and program efforts
  • Review transcripts and evaluate transfer credits for teacher candidates.
  • Develop and coordinate effective practices for advising within the department and provide training, guidance, and ongoing assistance and support for faculty advisors.
  • Implement full utilization of technological resources and their application to the advising function, including CARS, and Candidate Monitoring & Retention programs
  • Assist, mentor, and train faculty in advising protocol
  • Serve as one of the schools academic advisors.
  • Perform degree audits
  • Monitor course schedule and sequences in conjunction with program advisement sheets
  • Maintain information accuracy of publications such as department handbooks, online catalog information, and content of department web pages, brochures, advising forms, (i.e. graduate and undergraduate program sheets), course articulation reference list for major courses
  • Participate in annual and long-range planning with regular department faculty and the School Dean
  • Collaborate in deciding course offerings of the department in consultation with department faculty and School Dean and make recommendations about additions or cancellations that affect licensure
  • Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results when needed.

Primary Contacts: School of Education faculty and staff

Supervision Exercised: None

Supervision Received: Works toward a previously defined objective with supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to Dean

 

Education:  Masters degree in related field preferred.

Experience:  Experience with student service support such as recruitment, retention, academic advising, and financial aid preferably in a graduate program; experience with computerized academic records and online registration systems (CARS preferred) PC software experience (Microsoft Office preferred). 

Specialized Training:  Any combination of education, experience, or training that provides the required knowledge, skills, and abilities

Skills/Attributes

 

Customer Service:

  • Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
  • Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customer) needs and expectations; anticipate and identify students'  (or other customer) needs
  • Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others

Teamwork:

  • Collaborate well with others and help make staff a cohesive group
  • Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
  • Willingly assists in various responsibilities as appropriate as required during high service demand times

Communication:

  • Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
  • Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
  • Demonstrate strong written, telephone, and electronic communication skills and strengths in public speaking
  • Communicate information clearly and concisely and listen well to others

Attention to Detail:

  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions

Initiative:

  • Take immediate and independent action when necessary assuming initiative for creative problem solving
  • Demonstrate creativity and high energy
  • Accomplish tasks with follow through to completion
  • Adapt willingly and quickly to changing priorities, responsibilities, and functions within the School/department and/or position

Technical:

  • Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook, Internet, CARS, and copier

Work Environment, Physical Demands:

  • Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook, Internet, CARS, and copier
  • Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.


To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy. 

Mount St. Joseph University is an Equal Opportunity Employer

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