Financial Assistance Counselor/Senior Financial Assistance Counselor
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All employees and students must be fully vaccinated by November 22, 2021. Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact AcademicPersonnel@miamioh.edu or Employment@miamioh.edu.
Job no: 499725
Department: Student Financial Assistance
Location: Oxford, OH
Work type: Salary Staff
Categories: Finance, Budget, Accounting
Status: Full Time
Job Title: Financial Assistance Counselor/Senior Financial Assistance Counselor
Hours Per Week: 40
The Office of Student Financial Assistance has two openings for a Financial Assistance/Senior Financial Assistance Counselor.
This professional staff member counsels students and parents about financial aid programs, application procedures, and eligibility, and assists with problem resolution; serves as a resource and a liaison to Miami's One-Stop staff and management; uses technical knowledge of federal and state student aid programs to ensure compliance and accuracy; determines and verifies student eligibility for financial assistance; and assists with outreach activities.
- Counsel students/parents on eligibility for federal, state, university, and private aid programs. Assist with developing strategies for financing college, including consideration of debt management. Serves as a resource to One Stop. (40%)
- Communicates clearly, accurately, and in a timely manner with clients, their families, other office staff, and university departments regarding individual students, their aid, and assistance needed to resolve student problems.(20%)
- Works tactfully and effectively to resolve problems for individual applicants in a timely manner, prioritizing tasks to minimize the possibility of negative impact on student recruitment and retention.(20%)
- Assist with processing of scholarship awards. Provide customer service responses to students, parents, and staff regarding scholarship eligibility and status.(5%)
- Use technical knowledge regarding financial aid programs and associated legislation and need-analysis theory and computations to review student application information to determine financial aid eligibility.(5%)
- Maintain familiarity with federal/state aid programs in order to maintain standards, define new system activity, and assist in advising staff, students, parents, and other constituencies as deemed appropriate.(5%)
- Assist with outreach activities. (5%)
- Associate's Degree or one year of customer service related experience
- Must be able to work some evenings and weekends, and have a valid driver's license.
- Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default.
- Candidates with a Bachelors's Degree and one year of experience OR an Associate's Degree and 2 years of experience OR 4 years of experience in a student financial assistance office will be considered for the title of Senior Financial Assistance Counselor.
- Knowledge of student financial aid programs and computer systems is preferred
- Knowledge, Skills and Abilities
- Must have the ability to think critically and perform complex tasks. Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required.
Special Instructions to Applicants: Applicants must upload a resume and cover letter to be considered for this position.
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EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
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For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.