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Operations Support Lead Analyst

Posted: 06/09/2024


Job Req ID 24745619

The Ops Sup Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Lead Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


  • Serve as technical authority for an area within the business providing advice and counsel related to the technology or operations of the business as well as provide operational assistance
  • Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
  • Communicate regularly with all Operations teams and departments
  • Maintain knowledge of Citi’s operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients
  • Analyze existing operational processes and apply creativity to complex situations, as needed
  • Perform User Acceptance Testing and platform rollouts
  • Lead projects across multiple Operations areas, serving as an analytical and/or procedural expert and coach lower level team members on operational processes
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 6-10 years of experience
  • Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills


  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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