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Payment Center Coordinator

Posted: 08/14/2022

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COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact or

Job no: 500782
Department: Bursar
Location: Oxford, OH
Work type: Salary Staff
Categories: Enrollment Services
Status: Full Time
Temporary: No

Job Title: Payment Center Coordinator
Hours Per Week: 40

Job Summary:
This professional staff member is responsible for the workflow management of the Payment Center within the Office of the Bursar. This person reports to the Senior Assistant Bursar for Technology.

This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Duties/Physical Demands:

  • Supervise daily activity in the Payment Center of the Office of the Bursar.
  • Coordinate, communicate, and manage workflow and tasks.
  • Train new staff on Cashiering System as well as relevant other university systems
  • Provide excellent customer service to students, parents, employees, and other University departments.
  • Take lead role in management of the Payment Center.
  • Assisting the Senior Assistant Bursar with the operations within the Payment Center including but not limited to: management of the work flow for all cash processing assuring that proper procedures and internal controls are followed, correction of daily cashier processing errors in both the cashier system and the student system, coordination for deposits prepared by other entities (if applicable), communicating relative system and procedural changes to all appropriate staff including Regional Campus business employees.
  • Perform the testing of all new versions of cashiering software and payment testing needed for upgraded versions of the student system,
  • Perform all payment center functions as needed including cashiering and updates to G/L
  • Provide financial advising for students and parents, protecting the financial integrity of the University and meeting FERPA requirements, through written and verbal communication.
  • Participate in departmental strategic planning and goal setting, with a focus on collection effectiveness, continuous improvement, cost containment, and increasing customer satisfaction.
  • Assist Bursar in day-to-day operations of the office.
  • Perform other related duties as required or assigned by Bursar.

Minimum Qualifications:

  • Associate's degree or three years’ experience in a bursar or equivalent office.

Desired Qualifications:

  • Experience with ad hoc reporting (ie, MS Access); experience with Ellucian Banner student and/or financial systems, and experience in a customer services environment.

Knowledge, Skills and Abilities

  • Problem-solving and critical thinking skills; strong communication skills, excellent interpersonal, organizational and planning skills, proven customer service skills, proficiency with desktop PC applications and tools, and the ability to work cooperatively with others.

Diversity Statement:
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).


Benefits Eligible:



A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: 16 Aug 2022 Eastern Daylight Time

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