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Service + Student Success Coordinator

Posted: 09/18/2022

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COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact or

Job No: 500843
Department: Regl Dean's Office - Hamilton Campus
Location: Hamilton, OH
Work type: Salary Staff
Categories: Other
Status: Full Time
Temporary: Yes

Job Title: Service + Student Success Coordinator

Job Summary:
Service+ Student Success Coordinator will provide support to students serving as AmeriCorps members to ensure success both academically at Miami and while completing their year of national service. Primary responsibilities pertaining to student support include recruiting and retaining eligible students, monitoring student participation and growth, leading cohort activities including professional and personal skills training, and assisting with technical aspects of Service+, including but not limited to evaluation and program development. The coordinator will be a member of the Center for Social Impact. While this position is based at Regionals, there will be occasional work on the Oxford campus. The position is renewable contingent on performance and funding.

Duties/Physical Demands:
The Service+ Student Success Coordinator will be responsible for:

  • Establish marketing materials and programming to attract eligible students to participate in Service+.
  • Assist students with preparing and completing the application and required materials.
  • Recommend appropriate host site placements based on students’ skills and interests.
  • Establish an emerging leaders pipeline program to engage and encourage students from diverse backgrounds to participate in AmeriCorps.
  • Establish an alumni network for students who participate in Service+.

Retention and Success

  • Research and gain a thorough understanding of resources available within the Miami University system and community to ensure student success in the Service+ AmeriCorps program.
  • Foster a sense of community among AmeriCorps members.
  • Lead cohort training and development activities that will strengthen members’ knowledge and skills as a result of their service in the AmeriCorps program.

Program management and assessment

  • Gain a clear understanding of the details of federal regulations, state laws, Miami University regulations, and AmeriCorps administrative requirements to help monitor appropriate policies, procedures, and interpretation to guide successful implementation of the Service+ program.
  • Create and maintain a tracking/monitoring system to meet federal grant compliance requirements. This includes but is not limited to overseeing the processing and collection of required documentation for members pre-, during, and post- service; this includes but is not limited to member service agreements, timesheets, progress goals, and all program forms (i.e. Teleservice, Time-off requests, training documents).
  • Oversee evaluation and assessment timeline for members; administer activities as appropriate.
  • Compile, edit, and write qualitative and quantitative progress reports for Service+ members. Assist with writing annual reports that include analyzing program impacts and student success.
  • With the Regional Director, establish metrics for assessing the scope and effectiveness of the Service+ program goals as it pertains to student success. Track those metrics throughout the year.

Collaboration and innovation

  • Work collaboratively with internal and external partners to establish innovative connections that ensure academic success of Service+ members, improve access and involvement in national service programs at Miami, and engage AmeriCorps alumni
  • Participate in mandatory professional development opportunities and creatively integrate into Service+

Minimum Qualifications:

  • Bachelor’s degree and five years of work experience in education, human services or closely related field, with at least two years in student support and/ or mentoring; experience in program and/or curriculum design; experience in grant and/ or program management; working knowledge of program evaluation and assessment.

**Position not eligible for H-1B sponsorship.

Desired Qualifications:

  • Consideration may be given to candidates with a master’s degree in education, nonprofit management, or related degrees; experience with AmeriCorps and interest in using national service as a resource to support student success in higher education; experience in federal and/or state grants; demonstrated ability to produce high-quality final products; knowledge of Butler County and issues faced by region.

Special Instructions to Applicants:
Submit cover letter and resume. Inquiries may be directed to Collette Loskoch Thompson at 

Diversity Statement:
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).


Date to Begin Screening Applicants:
Review of applications will begin September 30, 2022 and will continue until the position is filled.

Benefits Eligible:



A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: 16 Sep 2022 Eastern Daylight Time

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