Student Services Specialist
COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact AcademicPersonnel@miamioh.edu or Employment@miamioh.edu.
Job no: 501156
Department: Regl Enrollment & Admissions - Hamilton Campus
Location: Hamilton, OH
Work type: Salary Staff
Categories: Student Services
Status: Full Time
Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy, but also look for ways to enhance the customer experience.
- The Student Services Specialist will correspond via telephone, email, and in-person visits with students, families, faculty and staff; record all interactions and scan received documentation into the Request Tracker communication system; maintain and interpret university policies and procedures related to billing, registration and financial aid for former and current students and families; provide vital financial aid information including FAFSA, verification, eligibility requirements, and disbursements; process academic records requests including enrollment verifications, official transcripts, and course scheduling; analyze issues related to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; supervise student workers (train, inspect work, assign work, and make employment recommendations).
- Bachelor’s degree and working knowledge of computer systems.
**Candidates must be authorized to work in the United States on a fulltime and indefinite basis.
- Consideration may be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; experience in a high-volume and high-paced customer service setting; ability to serve quickly & accurately, excellent oral and written communication skills; ability to interact effectively with diverse backgrounds.
Special Instructions to Applicants:
Submit cover letter, resume and a 1-page statement addressing past and/or potential contributions to advancing diversity, equity, and inclusion. Inquiries may be directed to Kelli Bray at firstname.lastname@example.org.
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).
Date to Begin Screening Applicants:
Screening of applications will begin on January 3, 2023 and will continue until the position is filled.
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
Advertised: 19 Dec 2022 Eastern Standard Time