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Student Success Coach

Posted: 02/12/2023

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Job No: 501326
Department: Regl Student Services - Middletown Campus
Location: Middletown, OH
Work type: Salary Staff
Categories: Student Services
Status: Full Time
Temporary: No


Job Summary:
The Student Success Coach (SSC) is a full-time staff professional position at the Miami Regional Campuses reporting to the Regional Director of Tutoring and Learning Center and working closely with other student support offices. The SSC will serve as the student focused point-person on several campus wide retention initiatives at Miami Regionals, working closely with students as well as other support staff within the student support services unit. The SSC will combine their diverse experience within student support at institutions of higher education and a desire to remain up to date on current research and best practices.

Duties/Physical Demands:

  • The Student Success Coach will implement the Regional Campus tutoring and academic support programs (coordinate the administration, hiring, and supervision of student and professional tutors, supplemental instruction facilitators, and student mentors for individual and group tutoring and academic support services and maintain the professional (CRLA) certification). Coordinate the Student Study Group program through follow-up interactions with and support for students and instructors who are invested in forming study groups for specific courses. Serve as the coordinator of Academic Early Alert and other referral systems, and assigning the appropriate case managers to the student. Maintain and enhance the utilization of EAB-Navigate for tutoring coordination and documentation. In conjunction with the office of academic advising, facilitate an intervention process designed to provide students on probation or academic warning with the tools necessary for academic recovery. Provide high level academic coaching to at risk students, connecting them to peer or professional tutors and mentors or other sources of academic support. Participate in the UNV 101 committee to review, revise, and update the first-year experience curriculum (UNV 101) and content on an annual basis per new research and best practices, alignment with main campus curriculum and content, and University and divisional priorities and initiatives. Teach a minimum of 1 section of UNV 101 and 1 section of EDT 110R study skills per academic year.

Minimum Qualifications:

  • Master’s degree with 2 years of higher education student services work experience.

Desired Qualifications:

  • Consideration may be given to candidates with working knowledge of email marketing campaign products and best practices. Knowledge of BannerWeb, EAB/Navigate, and/or Canvas. Experience with public speaking, teaching, or training beyond the instruction of a FYE course. Experience with curriculum development and teaching of FYE courses. Experience with supervision or development of student workers. Evidence of experience working with students who may be underprepared for or at risk of not completing a college education. Proficiency in Google/Gmail suite of applications, Microsoft Office Suite of applications and a basic knowledge of social media. Knowledge of and proficiency with college student development theory and ongoing research and the evolution of best practices.


Special Instructions to Applicants:
Submit a cover letter, resume, and a 1-page statement addressing past and/or potential contributions to advancing diversity, equity, and inclusion. Inquiries may be directed to Tonia Hyllengren at

Diversity Statement:
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).

Date to Begin Screening Applicants:
Screening of applications will begin February 23, 2023 and continue until the position is filled.

Benefits Eligible:



A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: 09 Feb 2023 Eastern Standard Time

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