Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).
- EDUCATION: High School Degree or GED
- EXPERIENCE: 1-2 years Customer Service
- SPECIALIZED KNOWLEDGE: Experience in fast paced, customer driven environment; Ability to operate multiple computer applications; Excellent verbal and written skills; Typing speed of 35 w.p.m. Medical terminology required within first year of employment if not already taken.
Job Title: ACCESS ASSOCIATE
Department Name: TRIS PATIENT REGISTRATION
Employment Status: Optional Position
Shift: Day/Evening Shift
Weekend Commitment: Yes
Holiday Commitment: No
On-Call Commitment: No