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HR Generalist

Posted: 01/02/2022

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Description

REPRESENTATIVE RESPONSIBILITIES

Consultation

  • Maintain strong working relationships with clients, colleagues, and other key stakeholders.
  • Respond to requests quickly and effectively. Identify and understand customer needs and expectations.
  • Communicate relevant information to clients, colleagues, and other key stakeholders.
  • Meets service level guarantees. Partner with Consultants and Clients to solve organizational issues.
  • Take the lead as a source of information regarding departmental/divisional issues; research and take the lead in the resolution of problems.
  • Promote and maintain positive employee relations, including proactively identifying, managing and resolving employee relations concerns; Partner with supervisors to create specific action plans for addressing individual employee behavior and/or performance concerns; Identify resources to assist clients in addressing employee relations concerns.
Data Management and Analysis
  • Complete encounter or investigation documentation in a timely fashion.
  • Assist in the preparation of required and supporting documentation for: unemployment claims, conflict resolution claims, federal and state agency claims and employment related litigation.
  • Assist in measuring, assessing and improving the effectiveness and efficiency of human resources services.
  • Analyze data to identify trends and offer solutions to effectively manage problematic trends.
  • May research issues related to assigned projects.
  • Distribute reports and when necessary interpret reports to the necessary parties.
  • May provide data to assist with audits and/or maintain records.
  • May process and distribute ad hoc requests for information as requested.
Human Capital Management
  • Assess all aspects of employment needs to achieve business goals (staffing, experience, knowledge and skill development, and succession planning); Identify resources to assist clients in meeting strategic Human Capital goals related to retention, development, succession, and talent and performance management.
Policies and Governance
  • Interpret CCHMC policies and counsel employees and managers regarding their responsibilities and rights as CCHMC employees; Assist and facilitate the equitable resolution of job-related complaints and concerns; and Conduct internal investigations and report findings as appropriate.
Data and Analysis
  • Provide and consistently document decisions in keeping with best practices and to minimize risk in employee relations situations.
  • Complete encounter or investigation documentation in a timely fashion. Assist in the preparation of required and supporting documentation for: unemployment claims, conflict resolution claims, federal and state agency claims and employment related litigation.
  • Assist in measuring, assessing and improving the effectiveness and efficiency of employee relations services.
  • Analyze employee relations data to identify trends and offer solutions to effectively manage problematic trends.
  • Assist in internal audits of employee relations issues and make recommendations to resolve issues in accordance with policies, practices, and procedures.

Qualifications

EDUCATION/EXPERIENCE

Required:
  • Bachelor's degree in a related field
  • 2 - 5 years of work experience in a related job discipline

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