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Service and Support Administrator (Spanish Speaking), Developmental Disabilities Services

Posted: 01/24/2023

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 “People we serve come from all walks of life and so do we.  We want to empower the potential of every team, and we know that teams perform best when they are diverse and every team member feels that they belong."
 Ideal candidates for Hamilton County DDS:
  • Have a passion to improve others’ lives, demonstrated through superior customer service.
  • Possess excellent written and verbal communication skills.
  • Value a positive culture and friendly, supportive team members.
 Benefits at Hamilton County DDS: 
  • 36.25-hour work week.
  • Flexible schedule and hybrid work from home options.
  • Starting salary range: $47,125.00 to $58,400.00 (determined by applicable years of experience).
  • Highly competitive employee Benefits Package and generous paid time off.
  • Ohio Public Employee’s Retirement System which includes a 10% employee contribution and a 14% employer contribution.
Service & Support Administrator (SSA Spanish Speaking)
 A typical day in the life of an SSA includes being out in the field meeting with individuals on your caseload. You might meet at their home, a coffee shop, one of our offices or where ever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending Zoom meetings with others on your team or service providers organizing resources for your individuals served. You will enter case notes and update their planning documents on the laptop we provide. You may be organizing and communicating from home part of your day and out in the field meeting with people in other parts of your day. You may stop into our offices to grab supplies or work for an hour in between appointments. Your goal is to support your assigned individuals in living their best life!
Job Duties (Summary): 
  • Facilitates and assists the individual and/or family in the development of a single service plan; assigns or clarifies responsibilities among team members, providers, and community resources; develops goals and action plans for implementation.
  • Assists individuals and families in identifying and selecting services and support and in obtaining and maintaining benefits; coordinates and facilitates the planning, provision of services, supports, and documentation of an overall service delivery plan; funding, and other services; assists individuals and families in selecting providers.
  • Serves as the primary point of contact for assigned individuals and families; participates as a member of the individual’s interdisciplinary team when acting as technical resource.
  • Assures, with supervisory support, that all required documentation is completed and maintained in a timely and accurate manner consistent with all regulatory requirements (federal and state laws, Agency policy).
  • Monitors the individual plan for compliance and quality in service delivery; communicates rights to individuals.
  • Prepares case notes, reports, evaluations, and summaries; maintains confidentiality of individual files.
  • Complies with guidelines established by DODD and Hamilton County DDS regarding reporting abuse, neglect, and other incidents related to Major Unusual Incidents (MUI).
  • Attends meetings, seminars, and conferences to develop knowledge of current best practices; participates in division, agency, local, and/or state meetings as assigned by the supervisor.
  • Travels to various locations throughout the county for the purpose of service planning and monitoring in a safe, efficient, and effective manner in accordance with County procedures.
  • Works a flexible and rotating schedule; involving an “on-call” assignment.
  • Communicates in Spanish regularly with members of community, individuals with disabilities, families, other agencies, etc.
 Requirements (Education, Experience, Licensure, Certification): 
  • Bachelor's degree required; a degree in psychology, special education, human services, or related field preferred.
  • Eligible for Ohio Department of Developmental Disabilities (DODD) SSA certification.
  • One (1) year experience working with individuals with Developmental Disabilities in a vocational, residential, case management or treatment program or equivalent preferred.
  • Meets Agency's driver’s insurability requirements.
  • Ability to communicate (speak and write fluently) in Spanish is required.
Work Location:
Hybrid, at home and at
Kingsley Center
5093 Kingsley Drive
Cincinnati, OH  45227
Deadline to Apply: 
February 7th, 2023 at Midnight
Hamilton County Developmental Disabilities Services is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

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