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Event Auditor

Posted: 06/16/2024

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Job Summary:
The Event Auditor will play a key role in helping FC Cincinnati improve its event day experience as it helps FC Cincinnati evaluate its front-line staff.  By blending into the crowd and assuming the role of a fan at soccer matches and other events hosted by the club, the Event Auditor will test and evaluate various aspects of the TQL Stadium event day experience, at times in line with a role of a Secret Shopper. 
The Event Auditor will have a list of tasks to complete during each event and will be expected to submit a post-event evaluation form to the Director of Safety, Security, and Guest Experience.  The Event Auditor may be asked to participate in follow-up meetings to explain their experience more fully at each event.
Work Hours
The Event Auditor is an event-based position, including nights and weekends.  A typical event lasts five to six hours.  The post-event evaluations and follow-up meetings will take less than 2 hours and can be virtual.  
What You’ll Do:
  • Serve as an Event Auditor during TQL Stadium Events.
  • Test and evaluate various aspects of the TQL Stadium match day experience.
  • Interact with and evaluate TQL Stadium’s Guest Experience and Security staff members.  While not currently planned, this position could also interact and evaluate other areas such as parking, concessions, merchandise, etc.
  • Assess the cleanliness and organization of various locations within TQL Stadium (Team Store, restrooms, etc.)
  • Complete post-event evaluations of the TQL Stadium match day experience, staff and protocols.
What You’ll Bring:
  • Critical and creative thinking skills
  • Ability to work both independently and with others
  • Solid interpersonal skills
  • Excellent verbal and written communication
  • Attention to detail 
What You’ll Need:
  • High School Diploma or equivalent 
  • Sports or event experience is preferred
  • Reliable transportation
  • Ability to stand and walk for extended periods
  • Reliable phone with a working, clear camera
Why You’ll Love FCC: 
  • FCC welcome gifts 
  • Tour of TQL Stadium 
  • Discount off team store merchandise 
  • Team building and networking opportunities
  • Paid flat rate per event
  • Free parking during events
  • Meal provided during events

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