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Ticket Sales Consultant

Posted: 11/20/2021

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Department: Ticket Sales & Service 
Job Title: Ticket Sales Consultant 
Reports To: Sales Development Manager 
FLSA: Hourly, Non-Exempt
 
Job Purpose:
The Reds Sales Development Program is committed to creating the future leaders of the industry during their 8-month program with the Organization. As a part of this program, our Sales Consultants will get invaluable experience working alongside full-time staff members and department leaders with the continual goal of maximizing Pride in Reds baseball and driving revenue. Our team values and rewards hard work, accountability, collaboration, and adaptability. We designed this department with the goals of generating revenue and being a top-tier training program to give participants the best opportunity to attain a full-time position in sports.
 
Essential Duties and Responsibilities: 
We are seeking individuals who are passionate and motivated about learning the sports business. Qualified candidates should be collaborative, adaptable, and accountable. 
 
Non-Game Days: Gain knowledge in all aspects of the Reds ticketing business while assisting in multiple departments including Premium, Group, Single Game and Membership. While working in the office, you will learn alongside the Reds staff and help in a variety of roles. The main objectives of the position are to:
  • Retain, grow, and acquire ticket sales 
  • Meet a daily and weekly minimum of outbound new business calls, renewal calls, & appointments
  • Assist in handling inbound calls, addressing customer issues and giving top level service
  • Meet/exceed individual ticket and revenue sales goals
  • Prospect new leads to bring in additional revenue to the organization
  • Input information into CRM system to help manage/track book of business 
  • Participate in weekly training and development sessions to sharpen skills throughout the year
  • Establish rapport and build relationships with current and potential clients 
Game Days: Provide Reds Way service to our customers while they are here to have fun. While working games, you will gain experience in a variety of operational, customer service and sales roles.
 
Expectations: 
  • Adhere to Cincinnati Reds organization policies and procedures 
  • Act as a role model within and outside the Cincinnati Reds organization
  • Work up to 40 hours per week from Feb 1st to the end of the regular baseball season, including home games that occur on nights, weekends, and holidays.  
Knowledge, Skills and Abilities:
  • Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business, or related field preferred 
  • Must have knowledge of Microsoft Office (Word, Excel, Outlook) and internet applications
  • Collaborative: enthusiastic about helping others and proud of team success
  • Adaptable: ability to learn quickly, adapt to changing situations and resolve guest issues in real time
  • Accountable: willingness to accept responsibility for actions
  • Communication: excellent oral and written communication skills
  • Attitude: consistently positive person who reacts well to change and offers solution- based feedback 
Work Ethic: regularly exceeds expectations pertaining to role, inspiring others to work harder
  • Passionate: ambitious and committed to the sports sales field 
Work Environment: 
  • Work is normally performed in a typical interior/office work environment however employee will have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time. 
  • Work schedule will include nights, weekends and holidays.
Please Note:
This position is a full time, season long opportunity starting February 1st, 2022.

 Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
 
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

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