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Ticketing CRM Coordinator

Posted: 11/20/2021

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Job Title: Ticketing CRM Coordinator (Salary Non-Exempt)
Department: Ticket Sales  
Reports To: Ticketing CRM Manager

Job Purpose:     
The position will support and enhance the CRM efforts throughout the organization with a specific focus on the day-to-day needs of the ticket sales department. This position is responsible for creating and distributing sales leads for campaigns and ensuring the proper working of said leads. 
Essential Duties and Responsibilities:
  • Oversee day-to-day maintenance and administration for the Microsoft Dynamics CRM database including user Management, data hygiene, and data manipulation.
  • Through data mining, analyze customer databases and demographics to identify customer profiles and purchase trends to provide best potential leads to Account Executives and maximize sales.
  • Ensure efficiency and proper usage of CRM.
  • Creation and Maintenance of Sales Campaigns, Opportunities, and Leads
  • Champion data accuracy and data quality. Constantly scrub (merge/purge) CRM and TDC to ensure data correctness and consistency.
  • Identify ways to use CRM data of all Reds customer-facing departments to improve ticket sales and service models
  • Maintain baseline understanding of sales and service techniques, ProVenue software, and other Ticketing business processes in order to better support CRM needs and efforts
  • Perform miscellaneous job-related duties as assigned
  • Generation of customer lists for communication campaigns
 Experience, Education and Licensure:
  • Bachelor’s degree in Sales, Marketing, Analytics, Business or related field required
  • 1-3 years of Business experience required
  • Minimum of 1 year CRM administration experience preferred
Knowledge, Skills, and Abilities:
  • Problem Solver
  • Analytical
  • Communication Skills
  • Knowledge of MS Dynamics CRM preferred
  • Knowledge of Sales Strategies and Consumer behavior
  • Proficient in Excel
Physical Demands:
While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk or hear.
Work Environment:
While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time.
  • Adhere to Cincinnati Reds Organization Policies and Procedures
  • Act as a role model within and outside the Cincinnati Reds Organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Meet Department productivity standards 
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

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