Specialist, Guest Experience (PT)
Position Overview:
Be a part of creating meaningful experiences, inspiration, and lasting memories! The Specialist, Guest Experience (PT) conducts the daily entrance to all museums and exhibits for Cincinnati Museum Center. The Specialist, Guest Experience is responsible for providing superior hospitality and service, and providing a safe, friendly, clean environment. Additionally, the Specialist, Guest Experience must work daily to deliver a seamless, positive experience to our guests and Members while actively soliciting new Members.
Responsibilities and duties:
- Scan tickets and check Memberships at each entry and provide information on exhibits, programs and events.
- Proactively greet guests and assist with directing them throughout the building.
- Ensure safety of all guests by adhering to Cincinnati Museum Center’s procedures and by holding self, other staff and volunteers and guests to the safety standards.
- Actively participate in initial and ongoing trainings for consistency and improvement in service delivery, salesmanship, hospitality, team building and messaging to guests and members with goals of delivering a world-class service experience and creating a culture of exceptional service.
- Maintain a clean and efficiently operating workspace, including offices, supply rooms, box office, queuing areas, scanning stations, and hospitality areas.
- Other duties as assigned
Qualifications and experience
- High School diploma required; some college in business, hospitality, operations management, nonprofit management, museums studies or related education field is a plus.
- Previous experience (1-2 years) in area of admissions, sales, hospitality, customer service and/or large venue/attractions operations preferred; or a combination of related education and experience.
Knowledge, Skills and Abilities
- Excellent guest service skills including conflict-resolution and communication with diverse audiences; and an outgoing, friendly, approachable personality.
- Ability to complete multiple tasks in an energetic environment and work well under pressure with periodic heavy workloads, constant demands, and frequent interruptions.
- Self-motivation, initiative and reliability; able to work both independently and as a team member.
- Ability to follow direction, remain flexible, maintain composure and communicate effectively and professionally.
- Must be able to read and write departmental communications and other related documents.
Working Conditions
Work inside a popular local attraction with occasional tasks performed outdoors. Must be able to lift up to 35 pounds. Possible long periods of standing or sitting. Possible periods of moderate walking throughout the building, including stairs.
Other Duties as Assigned
The position is part time, hourly. Requirements are flexible schedules to meet business demands, including evenings, weekends, and holidays. Premium wages paid on most holidays. Must have reliable transportation.
Employee perks include:
Complimentary tickets to Cincinnati Museum Center’s museums, OMNIMAX Theater and Featured Exhibits
Discounts at food and beverage locations and in gift shops
Discounts on tours, programs, and events
Discounts on tours, programs, and events
