Specialist, Guest Experience (PT) - NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER
Position Overview:
The Guest Experience Specialist (PT) works at the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER museum and at off-site events as a cashier, greeter, parking attendant and ticket taker. The Specialist is responsible for providing excellent guest service and accurate information to guests, Members and others who visit the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER. The Specialist uses the POS and scheduling systems to sell tickets and memberships and to secure group reservations and special programs.
Responsibilities:
- Deliver excellent guest services and salesmanship techniques. Appropriately address guest and Member needs to increase guest satisfaction and drive sale opportunities.
- Provide guidance and assistance to guests, Members and groups through general information, pricing information, programs/events schedule, etc; help them plan their day for the most meaningful experience possible.
- Operate POS register system.
- Follow all processes and procedures to help department meet service and sales goals.
- Take initiative to recognize opportunities for improvement in processes or procedures and work with management to make necessary changes.
- Actively participate in initial and ongoing trainings for consistency and improvement of service delivery, salesmanship, hospitality, team building, and messaging to guests and Members with goals of delivering a world-class service experience and creating a culture of exceptional service.
- Assist in helping guest enter and exit the parking lot on high volume days and holidays.
- Assist in call center when needed.
- Other duties as assigned.
Qualifications:
- High school graduate or equivalent required.
- Experience in the area of admissions, sales, hospitality, retail or customer service preferred.
- Experience with museums, non-profits, hospitality industry or large venues is a plus.
- Previous cash handling experience and operational experience with a POS system strongly preferred.
- Ability to use multi-line phone system and multifaceted computer software systems.
- Professional demeanor with a degree of integrity, confidentiality, ethics and dedication to the mission of NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER.
- Self-motivation and initiative; ability to work both independently and as a team member.
Additional Requirements & Working Conditions:
- Position is part-time, hourly. Requires flexible schedule to meet business demands, including weekends, evenings and holidays.
- Must be able to lift 35 pounds.
- This position takes place in both indoors and outdoors. This position requires long periods of standing, sitting and walking. May be exposed to extreme hot or cold weather, including rain and snow.
- Team environment where all input for improvement is appreciated and all team members support one another.
Employee Benefits:
- Membership to the Cincinnati Museum Center/NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER and free admission to Featured Exhibits
- Free parking at Cincinnati Museum Center/NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER
- Discounts at food and beverage locations and in gift shops
- Discounts on tours, programs and events
Cincinnati Museum Center and the National Underground Railroad Freedom Center are proud to be Equal Opportunity Employers. We do not discriminate against any applicant or employee based upon race, religion, color, national origin, sex, gender (including pregnancy, childbirth, breast feeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, genetic information, military status, veteran status, or any other status or characteristic protected by law.
