Case Manager - Service and Support Administrator
“People we serve come from all walks of life and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse, and every team member feels that they belong."
Ideal candidates for Hamilton County Developmental Disabilities Services:
- Have a passion for improving others’ lives, demonstrated through superior customer service.
- Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
- Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation.
Benefits at Hamilton County Developmental Disabilities Services:
- 36.25-hour work week, full-time role. Hourly position paid bi-weekly.
- Flexible schedule and hybrid work-from-home options.
- One week of paid vacation and 15 sick days immediately allocated upon hire. 3 personal days provided per year, prorated with employee start date. Starting vacation accrual of 3 weeks per year. Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
- Starting salary range, determined by formula accounting for years of experience: $45,240.00 annually or $24.00/hour (base rate) to $56,550.00 annually or $30.00/hour (10 years of experience performing this same job or job with primarily the same duties.)
- Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!
- Ohio Public Employee’s Retirement System which includes a 10% employee contribution and a 14% employer contribution.
Case Manager – Service and Support Administrator
A typical day in the life of a Service and Support Administrator includes being out in the field meeting with individuals on your caseload. You might meet at their home, a coffee shop, one of our offices or where ever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending Zoom meetings with others on your team or service providers to organize resources for your individuals served. You will enter case notes and update individuals’ planning documents on the laptop we provide. You may be organizing and communicating from home part of your day and out in the field meeting with people in other parts of your day. You may stop into our offices to grab supplies or work for an hour in between appointments. Your goal is to support your assigned individuals in living their best life!
Job Duties (Summary):
- Facilitates individual and family service plan development, assigning responsibilities among team members and coordinating goal implementation.
- Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families.
- Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
- Monitors individual plans for compliance and service quality, communicating rights to individuals.
- Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality.
- Collaborates with staff to problem-solve, identify resources, and address service gaps.
- Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents.
- Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings.
- Maintains required licenses and certifications.
- Travels for service planning and monitoring in line with agency procedures.
- Works a flexible on-call schedule, responding to emergencies and providing backup coverage.
- Performs additional assigned duties.
Requirements:
- Bachelor's degree required, a degree in psychology, special education, human services, or related field preferred.
- One (1) year of experience working with individuals with Developmental Disabilities in a vocational, residential, case management or treatment program or equivalent preferred.
- Must be able to pass criminal background checks and various abuser registry checks
Work Location:
Hybrid – remote and at HCDDS Kingsley Center: 5093 Kingsley Drive, Cincinnati, OH 45227
Deadline to Apply:
Tuesday, September 17th, 2024, at midnight
Targeted Start Date: October 24th, 2024
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.
