Guest Experience Coordinator - Full-time, Aronoff Center
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POSITION SUMMARY:
The Guest Experience Department views every guest interaction as an opportunity to deliver seamless excellence from arrival to departure. The Guest Experience Coordinator plays a critical role in supporting the execution of this vision by assisting in the daily operations, administration, and coordination of all front of house and guest experience initiatives.
Working under the direction of the Guest Experience Manager, this position ensures that service standards are consistently implemented, staffing and scheduling needs are met, and departmental resources are effectively organized. The Guest Experience Coordinator serves as a key administrative and operational partner, helping to create a welcoming, efficient, and guest-focused environment for all visitors to the Aronoff Center for the Arts.
RESPONSIBILITIES:
General responsibilities include but are not limited to: support the execution of Front of House operations to ensure a seamless and welcoming experience; assist with event preparation, including staffing assignments, space readiness, and communication of event details; serve as Manager on Duty as assigned; provide on-the-ground support to Floor Supervisors, Ushers, and Volunteers during events; assist in service recovery efforts by responding to guest concerns in a timely, professional, and empathetic manner; build, maintain, and communicate staff schedules utilizing company platforms; maintain and organize Guest Experience resources, including training materials, manuals, and digital
files; track and report on staffing metrics, participation, and departmental needs; support communication across departments to ensure alignment on guest experience initiatives and event operations; assist in preparing reports, documentation, and follow-up related to guest feedback and operational performance; support onboarding and training efforts for front of house staff and volunteers; assist in coordinating and facilitating training sessions, orientations, and ongoing development initiatives; model exceptional customer service and professionalism in all guest interactions; maintain open and positive communication with all team members and departments.
QUALIFICATIONS:
The ideal candidate must demonstrate excellent interpersonal, customer service, and service recovery skills; excellent verbal and written communication; proven situational awareness and de-escalation skills. Proficiency with computers including Microsoft Office Suite (Word, Excel, Outlook). Ability to work effectively and collaboratively with a broad range of people is a must. Strong organizational skills and attention to detail. Possess professional demeanor and appearance. Ability to work independently with minimal supervision. Ability to lead emergency response efforts with a calm and collaborative demeanor. High School degree or higher, and a minimum of one-year related experience; or equivalent
combination of education, training, and experience that provides the required knowledge, skill, and abilities.
The Guest Experience Coordinator role is an hourly position, covering nights, weekends, and holidays as necessary to support events and operational needs. The Guest Experience Coordinator serves as Manager on Duty for approximately 1-3 events weekly.
Candidates must be able to walk and stand for extended periods of time and must be able to move easily up and down stairs. Must be able to lift, slide, drag, carry, and otherwise manipulate objects weighing up to 30 pounds individually. Work with regular exposure to noise levels standard in performance and concert industry events.
DEADLINE TO APPLY: APRIL 24, 2026
Interested candidates may complete an application online at:
https://www.cincinnatiarts.org/about-us/employment-opportunities
Or in person at: Cincinnati Arts Association
Aronoff Center for the Arts (Administrative Offices)
650 Walnut Street
Cincinnati, Ohio 45202
