Financial Aid Counselor
Since 1920, Mount St. Joseph University has provided an education that is based on interdisciplinary liberal arts and professional curricula emphasizing mission, values, integrity, and social responsibility. Faculty and staff deliver high-quality academics, hands-on experiential learning, and personalized attention to support student success. Join our award-winning team, recognized for four consecutive years as a 'Best College to Work for,' and be part of a vibrant culture that places a premium on inclusion and belonging.
Purpose: The Financial Aid Counselor will process and review application for financial aid (FAFSA); performs necessary adjustments to student aid packaging to align with both federal student aid guidelines and university policy; evaluates student aid appeals including, Satisfactory Academic Progress, special circumstance, and dependency overrides; adjusts student aid utilizing professional judgement adhering to university and federal guidelines; counsels students and their families regarding state, federal, university, and private funding options; prepares student aid account data utilizing data and systems to identify specific patterns to aid in the improvement of office process efficiency; provides information on federal, state, and private financial aid in a community setting to local high schools and relative community partners to increase student financial education and awareness; maintains relationships with other affiliated departments to facilitate student success. Will have responsibilities to complete the backend processing of financial aid programs such as aid eligibility, loan processing and grant reimbursement.
Duties:
- Serves as primary point of contact for current and prospective students and families
- Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, and indebtedness
- Uses clear and understandable communication with students, parents, and potential students regarding financial aid counseling
- Assists with the packaging of federal aid, State of Ohio aid, and institutional scholarships, grants, and loans
- Conducts verification review for selected students according to federal regulations
- Responsible for awarding, disbursing, and reconciliation of all aid programs
- Notifies students of changes in eligibility of awards and alternatives to amend the situation
- Uses enhanced internal and external communication systems to inform students and parents about financial aid awards and departments policies and procedures, such as email or texting platforms
- Ensures compliance with all financial aid policies, procedures and regulations when reviewing financial aid applications; exercise judgment when interpreting federal and state regulations for specific student situations
- Maintains professional connections in state and national financial aid organizations
- Participates with presentations of financial aid related issues
- Assists team members when necessary to enable the success of the department.
- Knowledge of Federal Title IV awards and regulations as well as FERPA.
- Perform other duties as assigned.
- Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division; helping others accomplish related job results as and where needed.
Primary Contacts: Individuals, offices, external entities, etc. that the person in the position comes in contact with
Supervision Exercised: This position in non-supervisory
Supervision Received: Senior Director, Student Financial Services
Qualifications
Education: Bachelor’s Degree
Experience: Experience in a Higher Education environment is desirable but not necessary
Specialized Training: Proficient in the use of Microsoft Office programs and any CRM or Information System such as Jenzabar (can also include licenses, certificates, driver’s license, etc.)
Work Environment, Physical Demands: Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.
Benefits
Mount St. Joseph University offers a wide array of benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Tuition Remission for you and your family.
- 403b Retirement
- Excellent benefits including medical, employer HSA contributions, dental, vision, life, parental leave.
- Generous PTO.
- 16 paid holidays.
- Competitive salaries.
- Opportunity to work in a dynamic and inclusive educational environment.
- Professional development opportunities.
To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
Mount St. Joseph University is an Equal Opportunity Employer
