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EMSS Operations Coordinator

Posted: 03/31/2024

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Job no: 503079
Department: Enrollment Operations
Location: Oxford, OH
Work type: Salary Staff
Categories: Enrollment Services
Status: Full Time
Temporary: No


Job Summary:
As a member of the Enrollment Management and Student Success (EMSS) Operations unit, this position will assist in the processing of Miami University’s prospect and inquiry data and admission applications, support Slate users university-wide, and may occasionally provide direct support to students or parents. This position may require occasional nights/weekends.

This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Duties/Physical Demands:

  • Process transcripts and other materials submitted online or via mail; evaluate transcripts, recalculate GPAs, and determine applicants’ level of English proficiency (as applicable); assess and review applications to determine eligibility for study; process application fee waivers, deferrals, and deposits; monitor international agreements and sponsorships (30%)
  • Collaborate with Admission, other EMSS units, and various campus partner offices such as graduate directors/programs, Academic Personnel, Athletics, International Student and Scholar Services (ISSS), etc., to ensure the processing and matriculation of incoming students (20%)
  • Manage imports and exports to/from Slate and Banner; manage Axiom interface software between Slate and Banner; investigate and resolve duplicate records in Slate and Banner; partner with Miami offices and external vendors on prospect/inquiry imports (20%)
  • Communicate with faculty, staff, and student workers university-wide to train users and provide information on admission processes, policies, and operations; send informational materials to admission counselors on recruitment travel; may supervise student workers (10%)
  • Work with EMSS Operations staff and teammates in admission units to make processes more efficient and streamlined; assist with annual admission cycle prep; monitor application-related automations in Slate and assist in troubleshooting/updating (10%)
  • Monitor outstanding admission materials for matriculants and apply registration holds to records where applicable; communicate with students directly about document submission; coordinate with Research & Analysis team to identify enrolled student discrepancies between Banner and Slate (5%)
  • Other duties as assigned (5%)

Minimum Qualifications:

  • High school diploma required
  • 5 years of experience in a relevant higher education setting
  • Experience with databases
  • Data entry experience

Desired Qualifications:

  • Bachelor’s degree
  • 5 years supporting admission processes and staff
  • Experience with CRMs (e.g., Slate, Salesforce)
  • Experience with student information systems
  • Experience with ETL software (e.g., Axiom)
  • Familiarity with international document processing

Knowledge, Skills and Abilities
  • Organizational skills, including the ability to manage time, prioritize work, and handle multiple tasks simultaneously.

Diversity Statement:
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.


EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).

Benefits Eligible:




A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: 02 Apr 2024 Eastern Daylight Time

This Organization Participates in E-Verify.

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