Manager of Operations (Shriver Center - Events)

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Job Description Summary

The position is directly responsible for leading and managing all the evening operations of the Shriver Center group, handling event set/strike and implementation in Shriver Center, Marcum Conference Center, and both chapels; and managing custodial operations in Shriver Center and Armstrong Student Center facilities. The position requires directly managing and training student and professional staff, strategic coverage planning, creation and implementation of short and long-term Standard Operating Procedures and task assignments, continuous improvement assessments and monitoring, and efficient use of labor to ensure quality service. The position requires a high level of communication, leadership, analytical and problem-solving skills, with the ability to proactively identify and address potential issues before they escalate. The unique nature of providing event customer service may also require responding to matters outside of regularly scheduled hours. The work schedule for this position is typically: Tuesday through Saturday, 3:30pm- 11:30pm, off on Sunday and Monday unless business needs require coverage.

Essential Duties
Supervision and Management:

• Responsible for 2nd shift events and custodial support services, payroll management, departmental standard operation procedures, and university policies.
• Conducts regular team meetings to discuss operational performance, safety protocols, and schedules to meet changing business needs. Assigns and adjusts work tasks.
• Communicates facility and equipment repairs and needs with the Operations team; enter work orders for immediate needs. 
• Coordinates concentrated direct training and provides support and guidance to staff.
• Inspects work in progress and at completion to ensure that custodial and event standards and safety are maintained.
• Oversees product dispersion and inventory
• Performs administrative activities related to personnel management, including hiring, evaluating, coaching and developing all staff. Interacts with management team to foster a cohesive three-shift coverage group.

 

Operations:

• Responsible for all operational aspects of the Shriver Center. Fosters strong customer service culture in all other areas of support.
• Event oversight, technical support and management in Shriver Center, Marcum Hotel and Conference Center , Sesquicentennial Chapel, and Kumler Chapel, with support service to Hall Auditorium, Millett Hall and Yager Stadium.
• Provide technical support in emergency equipment operation and failure situations as needed on a 24-hour, 7-day-a-week basis.
• Evaluate existing and new operating strategies to ensure optimum efficiency and reliability.
• Perform continuous monitoring of equipment to meet operational expectations.
• Develop and maintain standard operating procedures (SOP) for equipment operation and maintenance.
• Assist in the development and implementation of preventative maintenance activities.

Documentation and Reporting:

• Develop, maintain, and analyze trends and historical data to effectively identify and correct system abnormalities to mitigate failures.
• Maintain operating data and reporting logs.

 

Minimum Requirements

• Bachelor's degree in related field with experience in medium/large support services staff/facility management OR
• Associate's degree in related field with two (2) years of experience in medium/large support services staff/facility management OR
• Four (4) years of verifiable event production experience with medium/large support services staff & facility management
• A valid driver’s license is required

 

 

 

Additional Position Information (if applicable)

Reporting Relationships:

• Direction Received: Reports to Associate Director
• Direction Given: Direct supervision of classified staff and student employees

 

 

Required Application Documents

Resume

 

 

Special Instructions (if applicable)

None

 

 

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

 

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Diversity Statement
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on Miami University’s diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.