Network Engineer II

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Job Description Summary
Serve at a general level with limited supervision, responsible for the implementation and support of network systems, structured cabling systems, campus video distribution system and integrated technical systems in support of Miami University’s academic, research and business missions.

Job Description
Duties:

• Assist in the planning and design of network systems in accordance with university standards
• Install campus video distribution and structured cabling systems.  Assist in the installation and support of network systems, network applications and services
• Assist in the design of campus video distribution and structured cabling systems according to university standard
• Monitor and maintain equipment and adequate environmental conditions in telecommunication space
• Maintain network documentation and databases for network systems, campus video distribution and structured cabling systems
• Recommend upgrades based on technical trends or changes in structured cabling systems and/or network technologie
• Serve as team member, active participant and contributor for IT initiatives and projects
• Implement new installation and movement of remote locations throughout Miami University. This includes installation of structured cabling systems, network systems, and wan circuits
• Assist in ensuring stable and reliable connectivity of access network device
• Ensure the confidentiality, integrity and availability of network systems in conjunction with necessary security programs and policies
• Provide applicable desktop assistance for LAN connectivity issue
• Assists analyzing system issues and improving network systems and operations
• Assists others translating business needs into technical solutions. Communicate technical information to team members and other institution-wide staff
• Assist with service disruptions including classification, prioritization and initiation of action, documentation of facts, analysis of root cause, and implementation of remedie
• Assists investigations to identify root cause, improvements and problem resolution with network systems and services using new processes or applications/tool
• Carry a mobile phone and maintain availability for on-call rotation
• Must possess a valid driver's license.  Must have the ability to drive service vehicles for onsite support
• Resolve customer service requests including Help Desk tickets as applicable
• Maintain accurate records via applicable Help Desk software system
• Maintain focus on the highest levels of service and customer satisfactio
• Participate in professional development activitie
• Provide quotations and specify materials for purchase on an ongoing basis
• Provide technical support to other team members
• May participate in hiring and supervising student employees
• Actively engage in and help promote a service eellence approach throughout IT Service
• Actively pursue trends in the industry and professional development activitie
• Perform other related duties and responsibilities as required or assigned

Minimum Qualifications:

• "Bachelor’s degree in Computer Science, Computer Engineering or related field earned by date of hire and 2+ years experience supporting or designing a large-scale multi-building network environment

OR

• Associates degree in Computer Systems, Engineering or related field earned by date of hire and 4+ years supporting or designing a large-scale multi-building network environment

OR

• 6+ years supporting or designing a large-scale multi-building network environment"

Preferred Industry Certifications:  

BICSI Installer or Technician, CCENT or CCNA

Preferred Qualifications:

• 2+ years demonstrated experience with structured cabling, video distribution systems, network systems support and problem resolution
• 2+ years demonstrated experience in the administration of network systems in a complex complex premise network and/or cloud infrastructure

Preferred Knowledge, Skills, and Abilities:

• Good oral and written communication skills.  Ability to learn and adapt to new environments.
• Ability to drive service vehicles for onsite support.
• 2+ years working knowledge of incident and change management procedures

Work Schedule:
Standard working hours
After hours phone and on-site support as needed
 

Work Conditions:
Normal office environment. Must be available for some off-hours work. Must possess a valid driver's license. Must have the ability to drive service vehicles.

Required Application Documents

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.