Associate Director for Programs and Sales - Goggin Ice Center

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Summary
Responsible for the administration, management, supervision, and marketing of all student, hockey, and student skating events at the Goggin Ice Center. Manage, supervise and coordinate pro shop and customer service with an emphasis sales and revenue generation. Assist the Senior Director of Goggin Ice Center with the strategic planning of annual budgetary and programming needs.

Job Description
Essential Responsibilities:

• Direct hockey, student programs, and student skating events or programs for Miami students, staff, and surrounding community members with an emphasis on participation growth, retention rate, risk management, and customer service.
• Direct the recruitment, hiring, training, scheduling, supervising, and evaluating of customer service, public skating, student, and hockey staff including benefit eligible, interns, students, volunteer, and part-time staff.
• Direct all in-store and on-line sales for Goggin Ice Center programs, event registration, and retails sales, including upkeep and maintenance of computer software used for sales, registration, reporting, and inventory.
• Direct the purchasing of the Pro Shop “merchandise mix;” work with the University Bookstore buyer to place orders via university procedures and retail compliance of contracts, partnerships, and sponsors.
• Direct the reporting and data needed to provide supporting document for KPI’s, budget analyze, sales, and participation.
• Lead and develop of ongoing policies, procedures, budgets, and strategic planning focused on risk management and increasing sales and participation.
• Supervise and schedule manager on duty for facility coverage focused on programming coverage. Act as manager on duty as needed.
• Assist the Assistant Director for Administrative services in the management of all facility bookings.
• Conducts daily safety assessments of facilities, vehicles and equipment and takes appropriate action.
• Establish working relationships with individuals, agencies, and groups that further enhance the mission of the Goggin Ice Center.

Minimum Qualifications:

• Bachelor's degree and 3 years of related experience, OR Associates degree and 5 years of related experience, OR 7 years of related experience.
• Must successfully pass a fingerprinted background check.

Required Knowledge, Skills and Abilities:

• Knowledge of ice hockey instructing, skating instruction, coaching and officiating.

Preferred Qualifications:

• Management and recreational programming experience.

Required Application Documents

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
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Labor Law Posters for Applicants

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