Senior Operations Manager, Grounds

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Job Description Summary
Position manages, plans, organizes and controls daily operations for a Groundskeeping operation on a large university campus. Operations include Groundskeeping services throughout campus such managing large scale irrigation systems, tree maintenance, including replacement plans/strategy, landscape improvements and replacement, turf maintenance and pest management, landscape project management, and Athletic field maintenance/management.

Performs Groundskeeping Services to a uniform standard, consistent with protocols and schedule trends, in a manner that results in the greatest efficiency, effectiveness and customer service. Maintains effective working relationships with Operations Managers in other sections of Physical Facilities to coordinate overall University facilities management. Performs other duties as assigned.

Job Description
Essential Duties

• Leadership-Management-Relationship with Superiors: provides direction, focus, guidance, support, prioritization and oversight for supervisory staff and work force; implements new and/or enforces existing programs, policies, processes and procedures that result in high levels of efficiency, performance, and effectiveness; keep superior informed; be responsive to directives from superiors; support the unit, departmental, and institutional goals
• Daily Management: directs routine Groundskeeping operations for all in-house Groundskeeping staff, including establishment of work priority and organizational structure; manage work in progress and inspect work to ensure quality control.
• Technical Support and Guidance: provides approximately three supervisors and approximately thirty-five staff with technical support and guidance relative to Groundskeeping operations.
• Contractor Oversight: performs contract administration and recommends hiring of outside contractors.
• Long-Range Planning: provides Grounds assessments and long-range planning for Groundskeeping needs, including determination of priority.
• Groundskeeping Maintenance Function: develops programs and operational practices and policies for an effective and efficient preventive maintenance, repair maintenance, and predictive maintenance programs; coordinate efforts with other organizational units.
• Record Keeping Function: develops policies and work practices that result in accurate and timely tracking of work requests, Preventive Maintenance efforts, labor and material costs; develops/prepares periodic reports detailing performance of the business unit.
• Personnel Function: enforces work rules; holds subordinates accountable for effectiveness and efficiency; screens job applicants; makes hiring recommendations; participates in administration of; Onboarding, Pride Awards, Job Enrichment/Development, Performance Evaluations, Goal Setting, Discipline.
• Implements Technology/Equipment: responsible for the application of technology to the operation, to provide quality or efficiency improvements with the delivery of services.

 

Minimum Qualifications

• Bachelor's degree in a related field plus a minimum of 3 years full-time experience in managing a medium or large sized work staff or facility

OR

• Associate's degree in a related field plus a minimum of 5 years full-time experience in facilities management/groundskeeping maintenance;

OR

• A minimum of 10 years full-time verifiable experience in groundskeeping maintenance and/or management of entry level employees.

 

Preferred Qualifications

• Bachelor's degree in a related field
• APPA (Leadership in Educational Facilities), CEFP (Certified Educational Facilities Professional)
• Working knowledge of Groundskeeping related maintenance, including related equipment, chemicals, green friendly practices, commercial processes and staff training programs.

 

Required Knowledge, Skills, and Abilities

• Knowledge of Groundskeeping Function - thorough knowledge of methods associated with operation of all elements noted above; thorough knowledge of safety regulations, safe work practices and industry best practices.
• Technical Understanding - ability to read, interpret, and understand drawings, specifications, and other technical data.
• Attention to Detail - ability to maintain detailed and complete records activities.
• Communication Skills - ability to communicate effectively, both verbally and in writing, to a wide range of persons.
• Customer Service Skills - thorough understanding of modern customer service theories, practices and methods.
• Managerial Complexity - must be able to successfully handle multiple tasks at once, and be able to determine appropriate priorities; must be able to make independent interpretations and make appropriate decisions that are in the best interest of the organization and that are in the best interest of the organization and that are consistent with the objectives of upper-management.
• Computer Skills - must be proficient in the use of business application software, to include; Enterprise Management Software, spreadsheets/database programs, Microsoft Office tools, knowledge of computerized maintenance-management software.
• Work Schedule - ability and willingness to work evenings and/or weekends; ability and willingness to participate in 24 hour on-call rotation.

 

Preferred Knowledge, Skills, and Abilities

• Experience with Workday Enterprise Management Software

 

Required Application Documents
cover letter, resume
 

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.

 

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Diversity Statement
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on Miami University’s diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.