Student Success Navigator (Temporary)

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The Navigator level 1 position is more entry-level and provides front-line, high-level, dynamic coordination and support for the Office of Student Success. This role is the first point of contact for Miami faculty, staff, parents and students, ensuring the seamless and integrated operation of key program functions. The Navigator 1 oversees program management, and provides day-to-day general advising to students, as well as a smaller caseload. The Student Success Navigator (SSN) at Miami University plays a vital role in providing personalized, holistic support to undergraduate students, particularly those in the exploratory phase of their academic journey. Newly housed in Enrollment Management and Student Success, we will be student-centered and focused on retention, building community, and utilizing valuable resources across campus.

Job Description
Duties & Responsibilities:

• Provide individual support for new, exploratory students (undecided), Pathways program, and participants in student success programs (e.g., Bridges, GradU8, ElevateFirst and First-Gen Scholars).
• Develop a comprehensive understanding of Miami University's departments, resources, services, and student-focused policies and procedures.
• Foster ongoing relationships with colleagues and partners across the campus.
• Apply student success and persistence theories, student identity development, advising, and learning theories to shape student interactions.
• Use effective listening and advising practices to assist students from diverse backgrounds in accessing university resources and opportunities and developing graduation plans.
• Document advising sessions in EAB Navigate and consistently follow up with students using university systems.
• Utilize multiple modalities for student interaction, including texting (through EAB), phone, email, and meetings through in-person or interactive video conferencing platforms (e.g., Zoom, Google Meet).
• Establish a campus presence at events and activities to demonstrate a commitment to student success.
• Communicate effectively and timely in writing and verbally with campus constituents.

Minimum Qualifications:

• Bachelors degree 

Required Knowledge, Skills and Abilities:

• Demonstrated ability to use relationship-building techniques to ensure continued engagement with students and campus partners.
• Proven decision-making skills for quick, informed, and appropriate decisions essential to understanding students’ needs and identifying solutions.
• Possess energy, empathy, listening skills, and a desire to work in an innovative, proactive, and student-centered position.

Preferred Qualifications:

• Master’s degree 
• Knowledge of higher education retention, advising, and student development theories.
• Experience working with students in roles such as tutor, intervention specialist, educational learning specialist, or equivalent positions.
• Experience teaching at the college level.
• Familiarity with Banner, Workday, EAB Navigate, and other predictive analytics and student information systems.
• Ability to develop creative student success strategies based on data.
• Proficiency in learning and understanding technology/software programs.
• Experience in proactive advising/support roles.
• Understanding and using large data sets to make informed decisions
• Commitment to ongoing professional development 

Additional Position Information (if applicable)

• Students frequently seek help with finding or switching majors, selecting classes, and discussing class options candidly
• Assistance is needed for students aiming to earn admission to specific programs (e.g., FSB).
• Addressing homesickness, lack of friends, and feelings of insufficient academic preparation.
• Supporting students overwhelmed by academics or feeling unsupported on campus.
• Guidance on understanding Miami policies (e.g., course repeat policy, academic probation, academic dishonesty)
• Assistance with scholarship needs
• General transfer processes
• Addressing health issues affecting academic performance and unresponsive faculty.
• Educating students on effective communication with professors (e.g., drafting emails)
• A significant portion of the role involves communication with parents
• Providing resources and support to parents and students to ensure they feel heard and supported.
• Presenting to students and families at Orientation

Required Application Documents

• Resume and cover letter

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Diversity Statement
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on Miami University’s diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.